Jacob Jernegan
Todd,NC
Summary
Dedicated professional with a strong focus on operational management and quality control. Recognized for enhancing customer relationships and driving team performance to achieve strategic business goals within the organization! Demonstrated success in creating welcoming environments and ensuring customer satisfaction. Skilled in problem-solving and adapting to diverse needs of the business. Passionate about contributing to organizational success through exceptional service and efficient processes and procedures.
Overview
8
8
years of professional experience
Work History
Director of Food and Beverage
The Embers Hotel
Blowing Rock, North Carolina
07.2025 - Current
- Directed all food and beverage operations across multiple outlets, banquets, and special events
- Managed annual budgets, forecasting, and P&L performance
- Reduced food and labor costs through strategic purchasing and scheduling
- Led hiring, training, and development of management and hourly staff
- Ensured compliance with health, safety, and licensing regulations
- Collaborated with the culinary team on menu development and pricing strategies
- Improved guest satisfaction scores and repeat business
General Manager
Bobby Qs Barbeque & Grill
Mesa, Arizona
01.2020 - 07.2024
- Oversaw and supported multiple restaurant locations, providing hands-on leadership and operational guidance.
- Managed daily operations of restaurant, facilitating efficient workflow and exceptional service standards.
- Engaged with customers to gather feedback and address concerns promptly.
- Evaluated financial performance and pinpointed opportunities for cost savings and revenue enhancement.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Annual sales for the restaurant increased from $2.5 million to $7 million.
Restaurant Server
Bobby Qs Barbeque & Grill
Mesa, AZ
01.2018 - 01.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Managed dining room setup and maintained cleanliness throughout shifts.
- Assisted in training new servers on menu items and service standards.
- I got promoted to lead server after a year of working, and I helped with closing and opening manager duties.
Education
BBA - Business Management
Arizona State University
Tempe, AZ05-2020
Skills
- Operational management
- Financial analysis
- Policy development
- Team leadership
- Expert in Aloha
- Proficient in Room Master
References
References available upon request.
Timeline
Director of Food and Beverage
The Embers Hotel
07.2025 - Current
General Manager
Bobby Qs Barbeque & Grill
01.2020 - 07.2024
Restaurant Server
Bobby Qs Barbeque & Grill
01.2018 - 01.2020
BBA - Business Management
Arizona State University