Sammy Filali Baba
San Antonio,TX
Summary
Motivated, detail-oriented, and results-driven professional with a comprehensive understanding of the hospitality industry, consistently demonstrated the ability to successfully manage multiple projects, generate new business leads, foster effective teamwork and communication, and build strong relationships with associates and customers alike. With the expertise, leverage, knowledge, and skills to consistently deliver exceptional results and exceed expectations.
Overview
13
13
years of professional experience
Work History
Asst. Director of Food & Beverage
Pyramid Global Hospitality
08.2024 - Current
- The responsibilities encompass overseeing operational activities across six food and beverage outlets, along with the banquet and stewarding departments
- Actively contributing to the implementation of the strategic plan to ensure that departmental operations are in harmony with the organization's standards and objectives
- A key focus to monitor and analyze guest satisfaction levels, with the goal of exceeding expectations and encouraging repeat visits
- Additionally, managing budgets and implementing cost control measures, all while maintaining the high quality of food and beverage offerings
Global Project Manager
ConferenceDirect
10.2023 - Current
- Customer prospecting and development, contractual agreements, SOW facilitation, and solicitation for other services
- Maintaining relationships with customers and traveling to various destinations for client site inspections and program operations
- Build and maintain ongoing relationships with potential customers
- Coordinate and oversee all logistical support before, during, and after meetings, including budget management, creation of planning timeline, housing, registration, creation of meeting agenda, exhibit management, audiovisual coordination, and bill reconciliation
Director Of Banquets
Auberge Resorts
04.2024 - 08.2024
- Responsible for maintaining a high-energy, positive, professional appearance
- Responsible for proactively reviewing staffing and equipment needs
- Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering, and Food and Beverage
- Hire staff, discipline staff, evaluate their performance, and document all aspects of their employment
- Oversee maintenance of all banquet equipment, function spaces, and cleanliness of all banquet areas
- Training programs both group and individual to stress service, safety, and product knowledge
- Responsible for developing innovative and creative décor for the Banquet function space
- Staff functions for optimum labor costs and maximum service
- Write accurate schedules within designated staffing guidelines
Complex Senior Banquet & Event Operations Manager
San Antonio Marriott Rivercenter/ San Antonio Marriott Riverwalk
08.2017 - 10.2023
- Led 96 associates, 12 supervisors, and 3 managers to embrace The Marriott International culture notes and service standards to engage our guests at an exceedingly high level through silent-anticipation, thoughtful planning and seamless execution
- Coordinated event logistics for 100k+ square feet of indoor/outdoor and off-property space with an annual revenue of $21M in Banquet's Food and beverage
- Keen focus on Talent Management with the involvement of middle management in hiring decisions, financial acumen, associate development, and accountability to achieve desired career growth and KPIs expectations
- Achieve the #3 overall ranking with a score of 98.3 in event experience CRN report
- Achieved a 97% Banquet Hosts AES Satisfaction, an improvement of 7% YOY
- Achieved a 100% Banquet Captains AES Satisfaction
- Taskforce team to Chicago, Orlando and Hawaii
- Special Achievement Award
- Manager of the Quarter award
Banquet Manager
Tampa Marriott Waterside
03.2015 - 08.2017
- Coordinate daily logistics and scheduling of Banquet and Beverage departments to service local/group events
- Achieved a score of 97.5 in Event experience overall as of August 19, 2017
- Helped increase the event phase experience YOY to 91.4% as of August 19, 2017
- Raised Associate Engagement Scores YOY by fostering a department culture centered on openness, honest communication, celebrating associates, and accountability
Banquet Manager/ Interim Outlet Director
Wyndham Orlando Resort
03.2014 - 03.2015
- Responsible for scheduling, training, motivating, and evaluating over 70 team members including banquet captains, banquet servers, and convention services housemen
- Conducted site inspections and tastings for potential clients
- Achieved Event Satisfaction Scores of Overall Event Experience 92%, for 2014
- Enforce attendance policies and resolve disciplinary issues
Banquet Manager / Restaurant General Manager/ Director of Outlets
Loews Hotels
01.2012 - 05.2014
- Supervise and direct all aspects of restaurant operations, while maintaining a profitable restaurant outlet, high quality products and service levels
- Market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high
- Achieve a manager of the Quarter
- Sea Porch restaurant hit record numbers in 2013 surpassing budget by over $58K and over $395K YOY
- Managed labor to minimize overtime and increase profitability
- Created group event menus/ food and beverage packages to attract groups and social event functions
Education
BTS - Electronics
Fez Technical College
FesAccounting
Info House
FesCollege Diplomat - Hotel & Restaurant Management
Ashworth College
Marriott Foundation of Leadership
Marriott Impact Leadership
Delphi
Micros
Ci-Ty
Skills
- Operational Management
- Revenue Driving Strategic Planning
- P&L Management
- Open and Honest Communication
- Metrics Oriented
References
- Steve Pampinella, CCM, Vice president/ Team Director with ConferenceDirect, (623) 764-7267
- Mark Bronke, Former Food and Beverage Director at Loews Hotels, (813) 999-5694
- Khalid Gannaoui, Catering Manager at Universal Studios Orlando, (321) 594-1057
- Chris Garcia, Director of Event Operations at the Tampa Marriott Waterside, (813) 654-7651
Timeline
Asst. Director of Food & Beverage
Pyramid Global Hospitality
08.2024 - Current
Director Of Banquets
Auberge Resorts
04.2024 - 08.2024
Global Project Manager
ConferenceDirect
10.2023 - Current
Complex Senior Banquet & Event Operations Manager
San Antonio Marriott Rivercenter/ San Antonio Marriott Riverwalk
08.2017 - 10.2023
Banquet Manager
Tampa Marriott Waterside
03.2015 - 08.2017
Banquet Manager/ Interim Outlet Director
Wyndham Orlando Resort
03.2014 - 03.2015
Banquet Manager / Restaurant General Manager/ Director of Outlets
Loews Hotels
01.2012 - 05.2014
BTS - Electronics
Fez Technical College
Accounting
Info House
College Diplomat - Hotel & Restaurant Management
Ashworth College
Marriott Foundation of Leadership
Marriott Impact Leadership
Delphi
Micros
Ci-Ty
Similar Profiles
Nicole Di Maio-KennedyNicole Di Maio-Kennedy
Regional Vice President of Revenue Management at Pyramid Global HospitalityRegional Vice President of Revenue Management at Pyramid Global Hospitality
Milena PerovićMilena Perović
Sales and Marketing Specialist at Pyramid Global HospitalitySales and Marketing Specialist at Pyramid Global Hospitality
Katerina WashkevichKaterina Washkevich
Guest Service Agent at Pyramid Global HospitalityGuest Service Agent at Pyramid Global Hospitality