Jasmin Jimenez
Bakersfield,CA
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Franciscan Medical Group
01.2024 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Processed referral requests from patients, doctors, and other healthcare professionals.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Patinet Service Representative
Ensemble Health Partners
11.2021 - 01.2024
- Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.
- Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
- Proactively identified underpayments by comparing remittance advice against contracted rates.
- Maintained up-to-date knowledge of payer policies, regulations, and guidelines, ensuring compliance throughout the revenue cycle process.
- Audited patient accounts for discrepancies, resolving issues for timely reimbursement.
- I have also been responsible for answering customer service emails, CRM requests, sending itemized bills, and completing attorney and subpoena requests.
Patient Registration Representative
Childrens Hosital of the Kings Daughter
04.2021 - 11.2021
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Patient Access Representative
Kern Radiology
08.2019 - 02.2021
- Ensured compliance with HIPAA regulations to maintain the confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Prep paperwork for MRI patients before the exam.
Cashier
Melrose
10.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
Cashier
Factory 2-U
02.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Luis Burgers
10.2016 - 02.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
No Degree - Nursing
Bakersfield College
Bakersfield, CA01-2029
High School Diploma -
South High School
Bakersfield05-2018
Skills
- Strong empathy
- Reliability and punctuality
- Adaptable and flexible
- Calm and effective under pressure
- Work ethic and integrity
- Healthcare systems navigation
- Pre-authorizations
- HIPAA compliance
- Patient scheduling
- Customer service excellence
- Medical insurance
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Referral Coordinator
Franciscan Medical Group
01.2024 - Current
Patinet Service Representative
Ensemble Health Partners
11.2021 - 01.2024
Patient Registration Representative
Childrens Hosital of the Kings Daughter
04.2021 - 11.2021
Patient Access Representative
Kern Radiology
08.2019 - 02.2021
Cashier
Melrose
10.2018 - 08.2019
Cashier
Factory 2-U
02.2018 - 10.2018
Cashier
Luis Burgers
10.2016 - 02.2018
No Degree - Nursing
Bakersfield College
High School Diploma -
South High School