Tess McKinney
Frankfort,KY
Summary
Seasoned Operations Supervisor with proven background in managing teams, streamlining processes, and enhancing productivity. Known for strong leadership skills, ability to make strategic decisions, and commitment to operational excellence. Key contributions include implementation of process improvements that have significantly improved efficiency across various operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator & Referral Coordinator
Baptist Health Medical Weight Management
Frankfort, KY
07.2024 - Current
- Greet patients with professionalism, ensuring a positive and timely experience
- Verify and manage referrals from multiple clinics, ensuring accuracy and timely processing
- Educate new patients on the referral process, schedule appointments, and address inquiries
- Collect copayments and deductibles in alignment with patient insurance coverage
- Perform patient registration and scheduling with attention to variables, ensuring accurate data collection
- Ensure patient financial and demographic information is correctly recorded for referrals, billing, and other stakeholders
Lead Check-In Receptionist
Eastside Family Medicine
Frankfort, KY
05.2023 - 07.2024
- Greet patients promptly, ensuring a welcoming experience
- Collect insurance copayments and deductibles in accordance with policies
- Handle patient registration and scheduling, managing multiple variables
- Maintain accuracy in financial and demographic data collection for seamless downstream processing
- Assist with daily billing tasks to ensure smooth operations
- Manage high-volume calls (up to 80 per day) in a fast-paced environment, providing excellent service
Supervisor, Clinic Office Operations – Neurosciences, Spine, and Pain Department
UCHealth
Aurora, CO
01.2020 - 09.2020
- Supervised a team of 20 individuals, ensuring compliance with departmental and organizational policies
- Led the resolution of complex patient issues with a calm, professional demeanor
- Facilitated team training and performance reviews to enhance team effectiveness
- Managed scheduling, referrals, insurance authorizations, and medication refills
- Assisted with payroll and maintained compliance with HR guidelines
Childcare Provider
Family Junction Home Childcare
Denver, CO
09.2014 - 09.2017
- Promoted child development through structured lessons, outdoor activities, and play
- Fostered discipline and emotional growth using positive reinforcement techniques
- Prepared meals and snacks, considering individual dietary restrictions and preferences
- Monitored behavior and development, making adjustments as needed to ensure enrichment
Kindergarten Hope Online Assistant
Trinity Lutheran ECLC
Denver, CO
08.2011 - 08.2015
- Collaborated with parents to identify and address students’ individual needs
- Provided one-on-one support to students to ensure mastery of learning concepts
- Diagnosed and resolved computer issues, ensuring smooth online learning experiences
- Supervised and ensured the safety of students during classroom activities and field trips
- Maintained attendance and communicated with parents regarding student progress
Patient Access Liaison Lead
UCHealth
Aurora, CO
- Supported team development through mentoring, feedback, and training for new scheduling workflows
- Resolved patient and team concerns, ensuring timely issue escalation when necessary
- Promoted a high standard of patient satisfaction by modeling exemplary service behaviors
Patient Access Liaison
UCHealth
Aurora, CO
- Coordinated virtual visits between patients and providers, ensuring smooth communication
- Managed patient registration, scheduling, and ensured accuracy of demographic and financial information
- Advocated for patients by explaining financial obligations and insurance coverage
- Precepted new employees and collaborated with cross-functional teams to optimize patient navigation
Lead Afternoon Teacher
Trinity Lutheran ECLC
Denver, CO
- Organized and led educational activities to promote physical, mental, and social development
- Identified students needing additional support and created strategies for improvement
- Fostered a positive classroom environment through reinforcement and structured activities
- Communicated regularly with parents to provide updates and ensure student happiness
Education
High School Diploma -
Thomas Jefferson High School
Denver, COSome College (No Degree) - Early Childhood Education 101 & 103
Arapahoe Community College
Littleton, COSkills
- Patient Registration
- Scheduling appointments
- Team collaboration
- Problem solving
- Strong empathy
- Verbal and written communication
- Patient check-in
- Effective communication
- Team leadership
- Process improvement
- Conflict management
- Training and mentoring
Certification
- HEART Math Training, Resilience: Strategies for adapting to and recovering from stress in daily situations.
- Pressures and Priorities, Techniques for task organization and prioritization.
- Emotional Intelligence, Enhancing communication by identifying and expressing emotions effectively.
Timeline
Patient Access Coordinator & Referral Coordinator
Baptist Health Medical Weight Management
07.2024 - Current
Lead Check-In Receptionist
Eastside Family Medicine
05.2023 - 07.2024
Supervisor, Clinic Office Operations – Neurosciences, Spine, and Pain Department
UCHealth
01.2020 - 09.2020
Childcare Provider
Family Junction Home Childcare
09.2014 - 09.2017
Kindergarten Hope Online Assistant
Trinity Lutheran ECLC
08.2011 - 08.2015
Patient Access Liaison Lead
UCHealth
Patient Access Liaison
UCHealth
Lead Afternoon Teacher
Trinity Lutheran ECLC
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - Early Childhood Education 101 & 103
Arapahoe Community College
Similar Profiles
MELANIE GILLMAN, MSN, CRNP, DipACLMMELANIE GILLMAN, MSN, CRNP, DipACLM
Nurse Practitioner, Medical Weight Management at UPMC Medical Weight ManagementNurse Practitioner, Medical Weight Management at UPMC Medical Weight Management
Waliah WhiteWaliah White
Patient Service Specialist at Atrium Health Weight ManagementPatient Service Specialist at Atrium Health Weight Management
Cassie GrahamCassie Graham
Nurse Practitioner at BHMG CENTER FOR MEDICAL WEIGHT MANAGEMENTNurse Practitioner at BHMG CENTER FOR MEDICAL WEIGHT MANAGEMENT