Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Jacob Johnson

Loxley,AL

Summary

Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dispatcher

Daphne Police Department
Daphne, AL
06.2023 - Current
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Teacher/Coaching Assistant

Hillcrest High School
Evergreen, AL
01.2023 - 06.2023
  • Supervised after school activities such as clubs or sports teams.
  • Organized parent conferences throughout the year to discuss student progress.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Maintained a safe and orderly learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.

Teacher/Coaching Assistant

Enterprise High School
Enterprise, AL
06.2022 - 12.2022
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Education

Bachelor of Science - Criminal Justice

Faulkner University
Montgomery, AL
05-2022

Skills

  • Work Order Management
  • Customer Relations
  • Dispatch Coordination
  • Data Entry
  • Incident Reporting
  • Training new hires
  • Service planning
  • Critical thinker
  • Community involvement
  • Effective listening
  • Cultural Sensitivity
  • Flexible and adaptive

Affiliations

  • Played 5 Years of College Football
  • Team Captain for 4 years
  • Student Government President for 2 years
  • Volunteered with the special needs learning program
  • Coordinated a student/teacher forum at Faulkner University to help student/teacher relations

Certification

  • Fema IS-100
  • Fema IS-200
  • Fema IS-700
  • Fema IS-800

References

References available upon request.

Timeline

Dispatcher

Daphne Police Department
06.2023 - Current

Teacher/Coaching Assistant

Hillcrest High School
01.2023 - 06.2023

Teacher/Coaching Assistant

Enterprise High School
06.2022 - 12.2022

Bachelor of Science - Criminal Justice

Faulkner University

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Jacob Johnson