Jacob Johnson
Citronelle,Alabama
Summary
Highly skilled service advisor with a proven track record of providing excellent customer service, effective communication, and problem-solving skills. Proficient in advising customers on automotive maintenance and repair services, providing accurate service estimates, and ensuring customer satisfaction. Experienced in multitasking and organization, with a strong focus on safety regulations and achieving successful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service advisor
Loves travel stops
07.2022 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Advised customers on automotive maintenance and repair services
- Provided customers correct estimates of maintenance and repair costs
- Changed tires and performed maintenance for all customers in a timely and safe manner
- Followed company policies regarding safety regulations at all times
Commercial Service Technician
Goodyear commercial tire
06.2021 - 07.2022
Paper machine technician
Kimberly Clark
01.2016 - 06.2021
- Performed maintenance and repairs on complex machinery, including troubleshooting, diagnostics and adjustments
- Provided technical support for operators during start-up operations of new machines
Education
High School Diploma -
Citronelle high school
Citronelle, Alabama05.2015
Skills
- Customer service
- Excellent communication
- Service estimates
- Listening skills
- Multitasking and organization
Certification
- Road call certified
- CPR/AED certification
Timeline
Service advisor
Loves travel stops
07.2022 - Current
Commercial Service Technician
Goodyear commercial tire
06.2021 - 07.2022
Paper machine technician
Kimberly Clark
01.2016 - 06.2021
High School Diploma -
Citronelle high school
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