Jacob Johnson
Farm Credit Services of America
Lincoln,NE
1
Certification
13
years of professional experience
I am an adaptable professional who has been consistently praised as efficient by my co-workers and management. Over the course of my career, I've developed a skill set relevant to the Credit Operations Analyst role you are hiring for, including attention to detail and working collaboratively with teammates. Overall, I have consistently demonstrated teamwork and problem-solving abilities in many aspects of my Account Management Specialist role at Farm Credit Services of America, and look forward to continuing my growth within the association.
Work History
Account Management Specialist (Processor)
1 Year 6 Months- Managed feeder finance program, updating lending documents and monitoring monthly lending limits.
- Assisted other account management specialists with indexing, updating insurance policies, and ordering appraisals.
- Invoiced customers for multiple fees including non-use, appraisal, letter of credit.
AgDirect Customer Support Specialist
1 Year 5 Months- Assisted customers with ACH payments, quoting payoffs, digital banking, and loan servicing options to ensure seamless service delivery.
- Established strong customer relationships through timely, courteous service that consistently exceeded expectations.
- Identified customer needs through active listening and targeted questioning to enhance service effectiveness.
Branch Manager ('20-'24) Loan Officer ('14-'20)
10 Years 1 Month- Interview loan applicants, analyze financial information, and make appropriate loan decisions.
- Cultivated member relationships to address future lending needs.
- Cross-sold additional services, including warranties and insurance, to enhance member value.
- Supported tellers in card printing, addressed member inquiries, and resolved conflicts efficiently.
Education
Bachelor of Science - Business Administration
Skills
Consistency (1)
Developer (2)
Harmony (3)
Responsibility (4)
Relator (5)
Certification
NMLS # 1167083
Contact
- (308) 470-1228
- Jake.johnson@fcsamerica.com
- Lincoln, NE 68507
Timeline
Account Management Specialist (Processor)
Farm Credit Services of America
02.2025 - CurrentRead More
AgDirect Customer Support Specialist
Farm Credit Services of America
01.2024 - 06.2025Read More
Branch Manager ('20-'24) Loan Officer ('14-'20)
University of Nebraska Federal Credit Union
01.2014 - 02.2024Read More
University of Nebraska
Bachelor of Science from Business Administration
Read More