Jacob Katsafados
Burlington
Summary
I have Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
1
1
year of professional experience
Work History
Sales Representative
Victra Verizon Wireless
02.2024 - 04.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Gained knowledge of product features and benefits to address customer needs effectively.
- Resolved customer complaints by identifying issues and providing appropriate solutions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Met with customers to discuss and ascertain needs, then found solutions and closed deals.
- Consistently met or exceeded quotas by implementing strategic sales plays that would not only benefit me but also the rest of the sales representatives.
- Managed renovation projects from concept to completion, ensuring client satisfaction and high-quality standards.
- Implemented quality control measures that improved project outcomes and reduced rework instances.
- Oversaw financial planning, budgeting, and cost management for various renovation projects.
- Resolved client issues promptly, enhancing customer service reputation within the local community.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Education
High School Diploma -
Badger High School
Lake Geneva, WI05-2022
Skills
- Customer service
- Customer relationship building
- Sales closing
- Sales strategy development
- Objection handling
- Upselling and cross selling
- Relationship selling
- Relationship building
- Interpersonal communication skills
- Operations management
- Documentation and reporting
- Business planning
- Sales negotiation
- Financial planning
- Cost management
Accomplishments
- Ranked 1# in chicago district for the entire time i worked at verizon!
- Have award winning plaques and trophies for sales at verizon!
- At 19 years old I was a landlord with 6 tenants i was managing.
- Started TwinTouch Renovation LLC
Timeline
Sales Representative
Victra Verizon Wireless
02.2024 - 04.2025
High School Diploma -
Badger High School