Jacob Kelleher
ShakeSmart
Long Beach,CA
3
years of professional experience
Dynamic and dedicated professional with proven expertise in customer service and team leadership at ShakeSmart. Skilled in training and development, I consistently ensured high-quality standards and efficient operations. Known for problem-solving and effective communication, I thrive in fast-paced environments, enhancing team performance and customer satisfaction.
Work History
Shift Leader / Trainer
2 Years 9 Months- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and restocked supplies as needed.
- Trained new staff on customer service and operational procedures.
- Monitored product quality to maintain ShakeSmart's standards consistently.
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained cleanliness and organization of workstations throughout shifts.
- Handled customer inquiries and resolved issues promptly.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Only work when school is in session. Closes for breaks such as Thanksgiving, Winter, Spring, Summer.
General Maintenance / Labor
2 Months- Make routine checks on 19 miles of levees in Discovery Bay to ensure there are no issues with the land, such as squirrel/gopher holes, or any deteriorating barriers that could cause water leakage.
- Check local dams and ponds where water is circulated from the Delta, and preserve quality by regularly using concrete to patch any cracks or potential hazards.
- Measure water levels at two different pump stations and confirm that they are at an adequate level, as well as making sure they are running in proper condition and have necessities such as oil.
- Clean the water pumps to prevent rust and maintain operating conditions
- Clean plants and debris that cover the entrances to these pumps, so water can flow smoothly and prevent jamming.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cart Attendant
3 Months- Maintained cleanliness and operational readiness of all golf carts.
- Ensured proper storage of carts after each use to prevent damage.
- Communicated effectively with staff to coordinate cart availability during peak hours.
- Monitored cart usage and reported any maintenance needs to management promptly.
- Provided friendly service to members, enhancing their overall club experience.
- Collected and organized golf carts for member convenience and accessibility.
- Assisted members with cart retrieval and loading of personal items.
Player Service / Range
3 Months- Wash golf carts appropriately after players finish their round, and either rotate back into the line for customer use, or park to charge the battery.
- Refill sand bottles in every cart to ensure players are able to fix divots and retain course quality.
- Frequent runs around the golf course as a marshal to ensure the pace of play and monitor any out-of-the-ordinary golfer behaviors.
- Drive the picker around the driving range and pick up golf balls to wash and refill the range ball dispenser in order to keep it as full as possible at all times.
- Worked here summer 2025 as well as summer 2023
Education
Bachelor of Science - Criminal Justice / Minor in Forensic Studies
High School Diploma
Skills
Customer service
Team leadership
Initiative
Hardworking
Strong verbal and written communication
Problem solving
Effective communication
Inventory management
Training and development
Quality assurance
Time management
Policy enforcement
Issue resolution
Role modeling
Team supervision
Team collaboration and leadership
Dean's Honor List - Fall 2024
- Maintained above a 3.5 GPA for the given semester
Dean's Honor List - Spring 2025
- Maintained above a 3.5 GPA for the given semester
Education and Training
other,true,other
Timeline
General Maintenance / Labor
Reclamation District 800
06.2025 - 08.2025Read More
Cart Attendant
Lakewood Country Club
05.2024 - 08.2024Read More
Shift Leader / Trainer
ShakeSmart
08.2023 - 05.2026Read More
Player Service / Range
Lone Tree Golf & Event Center
05.2023 - 08.2023Read More
Liberty High School
High School Diploma
Read More
California State University, Long Beach
Bachelor of Science from Criminal Justice / Minor in Forensic Studies
Read More