Years of work experience
Jacob Kewish
Automotive Technology
Round Rock,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
1
1
Certification
2
2
years of post-secondary education
Work History
Team Leader Manager
GO Car Wash
Cedar Park, TX
12.2024 - Current
- Led daily operations to ensure high-quality car wash services and customer satisfaction.
- Trained and mentored team members on best practices for service delivery and safety protocols.
- Streamlined workflows to improve efficiency in service times and reduce operational bottlenecks.
- Implemented quality control measures to maintain service standards and enhance customer experience.
- Managed inventory levels, ensuring adequate supplies for seamless operations without excess waste.
- Conducted performance evaluations to identify skill gaps and provide targeted training opportunities.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Crew Chief
Discount Tire
Austin, TX
10.2023 - 12.2024
- Supervised daily tire installation and maintenance operations to ensure service quality.
- Trained and mentored new team members on safety protocols and equipment usage.
- Conducted inspections of tires and vehicles to assess service needs accurately.
- Managed inventory levels, ensuring timely ordering of supplies and equipment.
- Collaborated with management to improve workflow efficiency and reduce service times.
- Assisted in resolving customer inquiries, enhancing overall client satisfaction rates.
- Maintained cleanliness and organization in work areas to promote a safe environment.
- Implemented best practices for tire storage and handling, minimizing damage risks.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Enforced strict safety protocols to protect crew members.
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
Front Service Clerk
HEB Grocery Store
Round Rock, TX
03.2022 - 06.2023
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained cleanliness and organization of front-end areas, adhering to safety standards.
- Assisted customers with packing needs, promoting a positive shopping experience and quick service.
- Efficiently bagged groceries, ensuring customer satisfaction through careful handling and organization.
- Collected and organized shopping carts from parking lot to ensure customer convenience.
- Maintained cleanliness and organization of cart return areas for optimal safety.
- Monitored parking lot for stray carts, reducing potential hazards for customers.
Education
Associate of Applied Science - Automotive Technology
Texas State Technical College
Waco, TX12-2025
High School Diploma -
Round Rock Highschool
Round Rock, TX 08.2020 - 05.2024
Skills
- Customer focus
- Workload management
- Automotive Repair
- Automotive Diagnostics
- Bumper to Bumper Auto Repair
Certification
- [TSTC] Certified - [2024-2025]
Timeline
Team Leader Manager
GO Car Wash
12.2024 - Current
Crew Chief
Discount Tire
10.2023 - 12.2024
Front Service Clerk
HEB Grocery Store
03.2022 - 06.2023
High School Diploma -
Round Rock Highschool
08.2020 - 05.2024
Associate of Applied Science - Automotive Technology
Texas State Technical College