Jacob Kielty
Bakersfield,CA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
7
7
years of professional experience
Work History
Host
Applebee's
Bakersfield, CA
01.2024 - Current
- Notified server after seating parties in section to facilitate prompt service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests upon arrival and escorted them to their tables.
- Answered telephone to provide dining information and take reservations.
Uber Partner
Uber
Bakersfield, CA
03.2022 - Current
- Drove passengers from pick-up points to deliver to destination.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Inspected vehicle and personally handled routine upkeep.
- Arranged to pick up customers or groups.
Shoe Sales Associate
Vans Off The Wall
Visalia, CA
11.2021 - 01.2022
- Seated customer to measure feet and properly fit with correct size shoes.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Responded to customer inquiries regarding products and services offered.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Provided product knowledge to customers on different styles of shoes.
- Described merchandise and explained use, operation and care.
- Followed company policies and procedures in order to provide excellent customer service.
- Collaborated closely with management team to review sales goals and objectives.
- Organized store by returning merchandise to proper areas and restocked displays.
Store Manager
ChicanoSpot
Bakersfield, CA
04.2020 - 10.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of class assignments to meet deadlines.
- Updated POS system with new products and promotional offers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Solar Panel Field Cleaner
Summit Cleaning Pros
Bakersfield, CA
09.2019 - 07.2020
- Answered customer questions regarding care and general knowledge of landscape.
- Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
- Used toweling cloths to remove excess water and moisture from window panes.
- Washed windows manually and with high-pressure systems.
- Operated a variety of tools including pressure washers, squeegees, extension poles, ladder stabilizers, according to manufacturer's instructions.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Communicated regularly with supervisor about progress on projects and any issues that may arise.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Receiving Associate & Cashier
Walmart
City of Industry, CA
10.2018 - 07.2019
- Stocked shelves with newly arrived inventory and removed outdated items.
- Evaluated receiving processes regularly and recommended improvements where needed.
- Sorted and labeled items according to size, type, style, color or product code.
- Identified order discrepancies and damaged items and notified supervisor.
- Performed other duties as assigned by management.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Picker
Hot Topic Warehouse
City of Industry, CA
09.2017 - 08.2018
- Operated hand-held scanners to track product movement within the warehouse environment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Tracked inventory levels on a daily basis and reported discrepancies accordingly.
Kitchen Helper
panda express cal state fullerton
Fullerton, CA
02.2017 - 05.2017
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Labeled containers with date before storing food in refrigerators or freezers.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Organized walk-in coolers and freezers.
Education
High School Diploma -
Valley High School
Hacienda Heights, CA05-2018
Skills
- Operations Management
- Loss Prevention
- Customer Service Management
- Revenue Generation
- Store Merchandising
- Employee Training
- Store Operations Oversight
- Project Management
- Shift Scheduling
- Supply Ordering
- POS Systems
- Sales Strategies
- Payroll Management
- Staff Supervision
- Loss Prevention Procedures
- Store Opening and Closing Procedures
- Reliable
- Recruiting and Hiring
- Customer Relations
- Cash Management
- Accurate Cash Handling
- Security System Monitoring
Timeline
Host
Applebee's
01.2024 - Current
Uber Partner
Uber
03.2022 - Current
Shoe Sales Associate
Vans Off The Wall
11.2021 - 01.2022
Store Manager
ChicanoSpot
04.2020 - 10.2021
Solar Panel Field Cleaner
Summit Cleaning Pros
09.2019 - 07.2020
Receiving Associate & Cashier
Walmart
10.2018 - 07.2019
Picker
Hot Topic Warehouse
09.2017 - 08.2018
Kitchen Helper
panda express cal state fullerton
02.2017 - 05.2017
High School Diploma -
Valley High School