Overview
Work History
Education
Skills
Timeline
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Jacob Kirkwood

Overview

12
12
years of professional experience

Work History

Tech II

Circet USA
09.2024 - Current
  • Was promoted from Tech I to Tech II to in only 5 months of learning job
  • Adept at troubleshooting and repairing fiber optic cable from residential and commercial to HUT
  • Built and repaired fiber cases
  • Troubleshot and repaired aerial lines
  • Trouble shot and repaired apartment working in NDP and pulling new IFW
  • Proficient with OTDR and power meters
  • Spliced high fiber count cables

Aircraft Pneudraulics Repairer (Honorable Discharge)

ARMY
08.2018 - 08.2023
  • Started career being awarded soldier of the cycle, an honor bestowed upon an individual who was able to learn and adapt faster than 240 other candidates labeling them as the best of their unit.
  • Led a team of 5 to complete missions in a high stress, high risk environment.
  • Analyzed hydraulic systems to identify the root cause of failures and implemented corrective action plans.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Participated in ongoing training to enhance my own job skills and knowledge.

Call Manager

TeleTech
08.2017 - 08.2018
  • Managed and dispatched Field Engineers to repair medical equipment.
  • After my first two weeks I was tasked with training and retraining all other call managers to ensure they were ready for the new project we were taking over.

Contractor

SMU
09.2016 - 08.2017
  • Successfully managed and completed multiple projects simultaneously.
  • Installed and troubleshot exterior data cable in residential and commercial properties.

Assistant Manager

Regional Finance
07.2015 - 09.2016
  • Built strong relationships with customers by providing exceptional service throughout the entire loan process.

Picker

HSN
02.2014 - 07.2015
  • Operated machinery to accurately pick customer orders to be packed and shipped from warehouse.
  • Adept in motorized double/triple jack, cherry picker, and forklift.

Education

Highschool Diploma -

Sullivan North High School
Kingsport, TN
05.2009

Skills

  • Skills: High Adaptability, Time Management, Attentive to Detail, Collaboration, Decision Making, Team Leading and Training, Independent Troubleshooting, Customer Service
  • Interests: 3D printing, building, carpentry, family

Timeline

Tech II

Circet USA
09.2024 - Current

Aircraft Pneudraulics Repairer (Honorable Discharge)

ARMY
08.2018 - 08.2023

Call Manager

TeleTech
08.2017 - 08.2018

Contractor

SMU
09.2016 - 08.2017

Assistant Manager

Regional Finance
07.2015 - 09.2016

Picker

HSN
02.2014 - 07.2015

Highschool Diploma -

Sullivan North High School

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Jacob Kirkwood