Jacob Kisel
Independecne,OH
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
Garfield Heights, OH
03.2021 - Current
- Provide exceptional customer service by addressing inquiries, resolving concerns, and empathizing with customers' financial circumstances.
- Responsible for overseeing all cash handling and procurement at the branch.
- Provided comprehensive training on Fifth Third standards and general customer service skills to new hires.
- Maintained up-to-date knowledge of company products and services.
- Monitored team performance and provided feedback for improvement.
- Ensured the prevention of fraudulent activity in all channels including online and physical interactions
- Utilized expertise in dealing with intricate banking software to effectively address customer problems and inquiries
- Took initiative in understanding coworkers' roles, optimizing teamwork efficiency
Education
Associate of Science -
Cuyahoga Community College
Cleveland, OH06-2026
High School Diploma -
Independence High School
Independence, OH08-2014
Skills
- CRM Software - Proficient in navigating software's
- Team Member Training - Trained well over 30 others
- Positive and Friendly - Pride myself on customer servicing skills
- Problem-Solving - Required to solve unknown issues on a daily basis
- Fast Learner - Quickly adapt to changes
- Attention to Detail - Understand the value of small detail
Affiliations
- Enjoy finding new hobbies to explore
- Engage in self-education on subjects ranging from finance to various technological fields.
- Strong proponent of self-care and effective time management.
Accomplishments
- Given the Pinnacle Award for Operational Excellence the past two years, on track for a third.
Timeline
Lead Customer Service Representative
Fifth Third Bank
03.2021 - Current
Associate of Science -
Cuyahoga Community College
High School Diploma -
Independence High School