Maria Arroyo - Ortega
Duncan,SC
Summary
Motivated and passionate professional with a strong commitment to growth, community service, and making a positive impact. As a DACA recipient and first-generation professional, I have overcome challenges with resilience and perseverance. I am dedicated to helping others while building my knowledge and skills, striving to leave a lasting legacy for my son. Eager to gain meaningful experience, contribute to a team, and continue developing both personally and professionally.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE & INSURANCE REPRESENTATIVE
Yireh Auto Sales
GREENVILLE
07.2025 - Current
- Conducted research to address client inquiries and resolve issues promptly.
- Greeted customers in person and over the phone, providing professional and friendly service in ENGLISH and SPANISH.
- Addressed customer inquiries regarding vehicle availability, pricing, financing, and services
- Scheduled appointments for sales, service, and test drives
- Created and promoted high-engagement social media reels, contributing to increased online visibility and customer interest
- Assisted in developing marketing strategies to attract new clients and retain existing customers
- Maintained accurate records of invoices and transactions for each monthly report.
- Followed up with customers to build relationships and encourage repeat business.
- Managed high call volumes while maintaining attention to detail and professionalism.
- Assisted customers in selecting appropriate auto insurance policies during the vehicle purchasing process
- Provided detailed explanations of coverage options, premiums, and policy terms
- Generated insurance quotes and compared rates to find the best options for clients
- Processed policy applications, renewals, and updates accurately and efficiently
- Collaborated with lenders and finance departments to meet insurance requirements for vehicle purchases
- Ensured compliance with state regulations and dealership policies
- Maintained client records and handled policy documentation
- Addressed customer questions and resolved issues related to claims, billing, or coverage
TECH Representative Assistant HYBRID
Ingram Micro
GREER
06.2021 - 01.2022
- Served as a hybrid (worked REMOTELY and at the Office) support and sales representative, assisting partners with product selection, orders, and account inquiries
- Provided customer support via phone, email, and chat, ensuring timely and accurate issue resolution
- Promoted and supported Poly products, including headsets, video conferencing, and communication solutions
- Managed order processing, tracking, and follow-ups to ensure on-time delivery
- Utilized RUMBA sales system to manage transactions, process orders, and track customer activity
- Participated in daily team meetings via Microsoft Teams to align on goals, share updates, and improve performance
Purchasing Administrator
DesignLab
Greenville Sc
07.2020 - 01.2021
- Managed ordering Attire/Equipment for police, fire, and EMS departments, ensuring timely procurement of supplies and equipment
- Processed purchase orders, invoices, and vendor payments using QuickBooks and POS systems
- Coordinated with vendors to obtain pricing, place orders, and resolve discrepancies
- Ensured compliance with departmental policies, budgets, and procurement procedures
- Monitored inventory levels and reordered essential equipment and supplies as needed
- Assisted in budget tracking and cost control to support efficient department operations
- Collaborated with multiple departments to fulfill urgent equipment and supply requests.
- Collaborated with other bilingual departments in other states.
Education
Greenville Technical College
Greenville, SC12-2024
Skills
Skilled in navigating multiple Insurance Software's
Skilled in Quickbooks
Skilled in Microsoft Software such as Word Doc, Excell, Powerpoint
Skilled in a Dealership Software called EVR PRIMIER
Skilled in navigating a SALES Software called RUMBA
Skilled in a Dealership Software called Wayne reaves
Skilled in Editing videos to Promote Marketing
Skilled in Microsoft Outlook
Skilled in Adobe Acrobat (PDF creation, editing, and e-signatures
Skilled in DocuSign (digital signatures and document workflow)
Skilled in GOOGLE DOCS and MICROSOFT TEAMS
Languages
Spanish
Full Professional
Timeline
CUSTOMER SERVICE & INSURANCE REPRESENTATIVE
Yireh Auto Sales
07.2025 - Current
TECH Representative Assistant HYBRID
Ingram Micro
06.2021 - 01.2022
Purchasing Administrator
DesignLab
07.2020 - 01.2021
Greenville Technical College