Jacob Klose
Charleston,SC
Summary
Proven leader and effective decision-maker, adept at employee training and customer service excellence, demonstrated at Chick-fil-A. Skilled in handling customer complaints and motivating staff, leading to enhanced team performance and efficiency. Competent in inventory controls and cash handling ensures business success.
Overview
8
8
years of professional experience
Work History
Shift Manager
Chick-fil-A
06.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Apprentice Electrician
Solar Electric and Lighting Solutions (SELS)
12.2018 - 06.2019
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing support to journeyman electricians.
Server Assistant /Assistant Food Runner
82 Queen
11.2018 - 11.2018
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Fast Food Team Member
Subway
07.2018 - 11.2018
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
Busser / Fry Cook
Bessinger's Barbecue
07.2016 - 07.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
South Carolina Virtual Charter School
2023 Platt Springs Rd, West Columbia, SC 2916908.2019
Skills
Decision-Making
Accurate cash handling
Inventory controls
Customer service focus
Employee Training
Staff Motivation
Handling Customer Complaints
Energetic and Enthusiastic
Timeline
Shift Manager
Chick-fil-A
06.2020 - Current
Apprentice Electrician
Solar Electric and Lighting Solutions (SELS)
12.2018 - 06.2019
Server Assistant /Assistant Food Runner
82 Queen
11.2018 - 11.2018
Fast Food Team Member
Subway
07.2018 - 11.2018
Busser / Fry Cook
Bessinger's Barbecue
07.2016 - 07.2018
High School Diploma -
South Carolina Virtual Charter School