Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Certification
Languages
Timeline
Generic

Jacob A. Koon

Parkersburg,WV

Summary

Professional with background in administrative and customer service roles, delivering excellent support to clients and colleagues. Proven ability to manage front desk operations and resolve issues promptly. Focused on fostering collaborative environment and consistently achieving positive outcomes through adaptability and reliability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CLASS Front Desk

WVU
09.2024 - Current
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.

Sales Associate

American Eagle Outfitters
04.2022 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

FFA/4H

Salisbury Club
01.2016 - 12.2018
  • Awareness and knowledge of agricultural production, profit/loss, and husbandry skills
  • Teamwork skills, by working with other showman's to better understand livestock
  • Focus in community leadership by participating in meal preparation and distribution to our elderly, less fortunate, and displaced members of our community (distributed over 200 meals)

Education

Bachelor of Science - Business Administration, Management Information Systems (MIS), Business Cybersecurity

West Virginia University
Morgantown, WV
05.2027

Computer Science Course -

WVUP
Wood County, WV
05.2023

Skills

  • Excel
  • Word
  • PowerPoint
  • Scheduling appointments
  • Microsoft office
  • Telephone etiquette
  • Appointment management
  • Front desk operations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Extracurricular Activities

FFA/4H, 01/16, 12/18, Salisbury Club, WV, Awareness and knowledge of agricultural production, profit/loss, and husbandry skills, Teamwork skills, by working with other showman's to better understand livestock, Focus in community leadership by participating in meal preparation and distribution to our elderly, less fortunate, and displaced members of our community (distributed over 200 meals) Computer Science Course, 08/22, 05/23, WVUP, WV, During this course, I gained many hands-on and technical skills within the computer industry inside of a collegiate and academic setting. Network cable creation, 04/23, OSHA 10-Hour General Industry Course, 03/23, Digital Literacy Pro Certified, 04/23, Cyber Defense Pro Certified, 05/23

Certification

  • OSHA Certified
  • Microsoft Office Specialist (MOS) Certification
  • Network Cable Creation WVUP 2023 April
  • Excel, Powerpoint 2016,2019 Certified
  • Word 2016 Certified
  • Cyber Defense Certified 2023 May
  • Digital Literacy Certified 2023 April

Languages

Spanish
Limited Working

Timeline

CLASS Front Desk

WVU
09.2024 - Current

Sales Associate

American Eagle Outfitters
04.2022 - 11.2024

FFA/4H

Salisbury Club
01.2016 - 12.2018

Computer Science Course -

WVUP

Bachelor of Science - Business Administration, Management Information Systems (MIS), Business Cybersecurity

West Virginia University

Similar Profiles

CREATE PROFILE
Jacob A. Koon