Microsoft Office
Customer Service Associate
Lowes Inc.
05.2023 - 09.2024
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Trained staff on operating procedures and company services.
