JACOB KUTLER

• Maintained a Customer Interaction score of 100% for 2023
• Instrumental in the achievement of 30% branch growth for 2023
• Exceeded overall individual performance metrics goal by 22%
• Averaged 30 calls a day, following up with customer needs, problems, and providing product information.
• Investigated and resolved customer inquiries and complaints quickly.
• Overcame communication challenges with Non-English speaking customers through the use of Google Translate.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Designed a YouTube Sports Channel with 280+ Subscribers
• Wrote, produced, edited videos and audio, uploaded to YouTube, Anchor, Spotify, & Apple
  Music

• Researched topics for comment and discussion.
• Developed and produced show logos, banners, thumbnails, gifs, and clips.
• Proficient in Adobe Premier Pro, Adobe Audition, Adobe After Effects, & Microsoft Office
• Develop original content through social listening and independent sources.
• Conducted extensive research to provide factual statistics and information to our audience
• Assessed final products to check quality and consistency with creative vision.

• Consistently finished as a Top 10 Representative in our region's monthly sales numbers
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
• Streamlined operational processes and collaborated with management to implement process improvements
• Helped customers choose solutions suited to specific business needs by offering insight into available product or service options
• Installed operating systems, set up emails, and updated programs
• Answered customer questions about billing, account issues, and upgrade possibilities
• Upsold customers by recommending accessories and promotions to increase revenue
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations