Jacob LaCross
Traverse City
Summary
Driven Retail Manager with 6 years of management experience overseeing talented teams while guiding a staff of up to 50 for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Retail Manager
Cherry Republic
Traverse City, MI
07.2024 - Current
- Assisted in managing daily operations and customer service initiatives.
- Collaborated with team to optimize inventory management processes.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
Retail Manager
Third Coast Bakery
Traverse City, MI
03.2023 - 07.2024
- Supervised 5 employees; oversaw performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals by 10% and accomplished business objectives by inspiring staff and promoting target products.
- Recruited, hired, and trained initial personnel, worked to establish key internal functions and outline scope of positions for new organization.
Lead Barista
Third Coast Bakery
Traverse City, MI
07.2021 - 03.2023
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space. Averaging over 100 guest interactions daily.
- Constantly expanded personal knowledge of coffee styles and varieties. Recommended products based on solid understanding of individual customer needs and preferences.
- Trained and supervised 8 barista workers to maintain and uphold store policies and optimize staffing patterns.
- Oversaw $10,000 in retail inventory. Managed inventory, created seasonal merchandise display vignettes, promoted specialty food and retail items.
Education
High School Diploma -
Leland Public School
Leland, MI06-2020
Skills
- Employee management
- Inventory process management
- Employee training
- Training and development
- Guest service
- Merchandising operations
Certification
2021-08 ServSafe Certification
Timeline
Assistant Retail Manager
Cherry Republic
07.2024 - Current
Retail Manager
Third Coast Bakery
03.2023 - 07.2024
Lead Barista
Third Coast Bakery
07.2021 - 03.2023
High School Diploma -
Leland Public School