Jacob LaRiccia
Shelton ,CT
Summary
Accomplished Tow Truck Operator and Driver/Dispatcher with a proven track record at Roberts Service Center, adept in vehicle recovery and route navigation. Demonstrates exceptional mechanical troubleshooting and stress tolerance, enhancing company reputation through superior customer service and operational efficiency. Skilled in leveraging GPS mapping and hydraulics operation to streamline recovery efforts, achieving significant improvements in response times and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Roberts Service Center
Milford CT
08.2023 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Answered roadside assistance calls for tows and other vehicle support.
- Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
- Operated with safety and skill to avoid accidents and delays.
Volunteer Firefighter
Shelton Fire Department
Shelton CT
09.2022 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Increased public awareness about fire safety through participation in community events and media interviews.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
- Contributed to a safer community environment by performing hazardous material clean-ups and mitigations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Assisted with regular maintenance of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
Tow Truck Operator
Buds Truck And Diesel
Bridgeport CT
10.2021 - 07.2023
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Answered roadside assistance calls for tows and other vehicle support.
- Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Boosted team performance by moving materials with forklifts, cranes, and other equipment.
- Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Conducted efficient cargo transfers to maintain route schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Driver/dispatcher
Action Waste Solutions
Fairfield CT
05.2018 - 07.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Advised regarding delays and special circumstances.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Maintained updated and detailed records of calls in physical and electronic database.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
- Facilitated briefings for field personnel before shifts, providing crucial information regarding potential hazards or priority assignments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
Diploma - General Studies
Fairfield Ludlowe High School
Fairfield, CT06.2015
Skills
- Recovering vehicles
- Assisting customers
- Winch Operation
- Heavy Equipment Operation
- Documentation skills
- Traffic Control
- Operating hydraulics
- Strong Work Ethic
- Stress Tolerance
- Emergency Roadside Repairs
- Document Verification
- Route Navigation Software
- Mechanical Troubleshooting
- Accident Documentation
- Attention to Detail
- Decision-Making
- Adaptability and Flexibility
- Dependable and Cooperative
- Commercial driving
- GPS mapping
- Safety and Emergency Equipment
- Payment Collection
- Safety Management
- Vehicle Recovery
- Route Navigation
- Mechanical Knowledge
- Vehicle extrication
- Fire suppression
- Fire prevention
- Incident Command
- Rescue Operations
- Burning Building Entry Tactics
- Physical Fitness
- Map Reading and Navigation
- Medical Assistance
- Emergency communications
- Equipment maintenance and repair
- Fire suppression tools operations
- Fire Suppression Techniques
- Emergency support
- Emergency Response
- Community Relations
- Fire containment
- Fire alarm response
- Public safety and security
- Hose connections
- Medical Response
- Firefighting activities
- Fire department maintenance
- Fire command center monitoring
- Equipment evaluation
- Conditions assessment
- First Aid
- Hazard Identification
- Victim Rescue
- Station and Equipment Cleaning
- Law Enforcement Collaboration
- Dispatch Communication
- Accident Site Response
- Incident Reporting
Certification
- Firefighter 1 certificate
- Hazardous material operations certificate
- Hazardous material awareness certificate
- CPCA dispatchers exam score of 76%
- Class B CDL license
Timeline
Tow Truck Operator
Roberts Service Center
08.2023 - Current
Volunteer Firefighter
Shelton Fire Department
09.2022 - Current
Tow Truck Operator
Buds Truck And Diesel
10.2021 - 07.2023
Driver/dispatcher
Action Waste Solutions
05.2018 - 07.2023
Diploma - General Studies
Fairfield Ludlowe High School