Jacob Laryea
Montreal,QC
Summary
Highly skilled electrical engineer with a passion for customer care. Expert in problem-solving and communication, ready to excel in a customer-focused role. Proven track record in seamlessly integrating technical expertise with superior service. Eager to contribute to enhancing customer experiences and driving business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Vodafone
01.2015 - 06.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Represenative
Jayson’s Plaza
08.2018 - 04.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Tema
Psc Tema Shipyard
08.2021 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor Of Science In Electrical Engineering - Electrical And Electronic Engineering
Accra Technical University
Ghana 02.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
- Proficient in handling inbound calls and resolving customer issues
- Organization and Time Management
Languages
English
Full Professional
Certification
- Certified Electrical engineering , Tema shipyard - 2018-2021
Timeline
Tema
Psc Tema Shipyard
08.2021 - 09.2024
Customer Service Represenative
Jayson’s Plaza
08.2018 - 04.2021
Customer Support Representative
Vodafone
01.2015 - 06.2018
Bachelor Of Science In Electrical Engineering - Electrical And Electronic Engineering
Accra Technical University