Jacob Lawrence
Krum,TX
Summary
Results driven individual with 11 years leadership experience, 3 years as a crew leader and project facilitator, 4 year department management (2 not listed) and just over 2 in operations management marked by process development in small or start up companies. Growth driven individual with extensive experience in customer relations, customer retention and new customer acquisition. Problem solving and dedication to attaining company goals have been the primary skills used to implement creative solutions in all positions held. I have a particular passion for finding holes in processes including personnel development garnering specific enjoyment from seeing the success of others.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Operations Manager
Idaho CDL Training LLC.
Denton, Texas
09.2023 - Current
- Managed daily operations to ensure smooth workflow and training effectiveness.
- Coordinated scheduling and logistics for training sessions and student placements to ensure timely and effective program execution.
- Supervised staff to maintain compliance with safety regulations and training standards.
- Streamlined processes to improve operational efficiency in program delivery, resulting in smoother transitions and enhanced participant experience.
- Developed training materials and resources for instructor-led training
- Engaged with students to provide support and address concerns during training programs.
- Collaborated with external partners to expand training opportunities and resources.
- Led team meetings to discuss operational challenges and implement solutions effectively.
- Supervised day-to-day workflow of employees to maximize productivity and uphold quality standards across operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Provided leadership coaching and guidance to team members on best practices for success in their roles.
- Ensured compliance with applicable laws regarding privacy regulations.
- Ensured compliance of vendors to contractual obligations.
- Equipment maintenance
- Administered state skills testing for commercial drivers to assess driving proficiency.
- Ensured compliance with all Company, Local, State, and Federal policies, practices and regulations.
- Customer retention and New Customer acquisition. Primarily B2B Sales.
Lead Instructor
Idaho CDL Training
Denton, Texas
06.2022 - 09.2023
- Developed and delivered comprehensive CDL training programs for diverse student groups.
- Oversaw classroom instruction and practical driving sessions, ensuring adherence to safety standards and enhancing student learning experience.
- Collaborated with staff to enhance training materials and curriculum effectiveness.
- Implemented evaluation methods to assess student progress and skill acquisition, providing insights for curriculum improvements.
- Mentored new instructors on teaching techniques and best practices in CDL training.
- Coordinated scheduling of classes and behind-the-wheel training sessions, optimizing student access to training opportunities.
- Engaged with students to provide support and address their learning needs effectively.
- Conducted assessments to ensure compliance with state regulations and industry standards.
- Implemented effective teaching strategies to maximize student learning outcomes.
- Maintained up-to-date records of student progress and attendance.
- Conducted training sessions for new instructors and provided feedback on their performance.
- Conducted maintenance on equipment to uphold functionality and safety standards.
- Administered state skills tests for commercial drivers to assess their driving abilities.
Independent Insurance Agent
Self
Amarillo, Texas
03.2021 - 09.2022
- Consulted clients to identify insurance needs and recommended policies that aligned with their financial goals.
- Educated customers on coverage options and policy details, enabling informed decisions and enhancing overall client satisfaction.
- Processed policy applications and maintained accurate client records efficiently.
- Conducted regular follow-ups to ensure customer satisfaction and address concerns.
- Collaborated with underwriters to assess risk and determine policy terms effectively.
- Developed marketing strategies to attract new clients through various channels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and resolved issues promptly, fostering strong client relationships and promoting exceptional service.
Roll Service Manager
Regency Mill Services
Amarillo, Texas
07.2019 - 03.2021
- Managed daily operations of service teams to ensure efficient workflow for in shop work and field service.
- Coordinated scheduling and dispatching of service technicians, ensuring timely responses to service requests.
- Maintained inventory of tools and equipment for service operations.
- Oversaw quality control processes to meet company standards.
- Developed training materials to improve team knowledge and skills, enhancing overall service delivery.
- Facilitated communication between clients and service teams, resolving issues effectively to maintain customer satisfaction.
- Implemented safety protocols to ensure a secure work environment.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Managed multiple work crews while Performing Service. Hands-on in infield job completion.
- Pre-inspections of scheduled maintenance to ensure efficient job completion, ensuring jobs are completed within bid profitability.
- Perform and Train crew members to upsell maintenance needs to make customer equipment more efficient.
Septic Inspector/Code Enforcement Inspector
Wise County Public Works
Decatur, Texas
01.2018 - 05.2019
- Reviewed engineering plans to ensure adherence to regulatory requirements and specifications.
- Documented inspection findings and prepared detailed reports, facilitating informed decision-making for project stakeholders.
- Coordinated with contractors to schedule inspections and provide updates on project progress, ensuring compliance with regulatory standards.
- Monitored construction sites for compliance with environmental regulations and safety practices.
- Provided recommendations for improvements based on inspection results and observations.
- Filled out and submitted logs and paperwork on-time.
- Identified and rejected products and materials that did not meet quality standards.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Documented all activities related to code enforcement through written reports, photographs, diagrams, and other appropriate means.
- Researched best practices for code enforcement activities within the jurisdiction.
- Collaborated with local authorities regarding code enforcement matters.
- Researched case law related to code enforcement matters.
- Assisted in the preparation of legal documents related to code enforcement activities, such as citations and notices of violation.
- Investigated complaints related to trash abatement and environmental violations, contributing to community compliance with local codes.
- Interacted with citizens in order to answer questions regarding code enforcement procedures and regulations.
Lead Lake Hand
Wise County Public Works
Decatur, Texas
01.2017 - 01.2018
- Executed mechanical repairs on light and heavy equipment, ensuring operational readiness and safety compliance.
- Supported repair and maintenance of public infrastructure facilities, enhancing safety and functionality of flood structures, culverts, and rural roadways.
- Clear trees and debris from flood structures and roadways.
- Conducted routine inspections of equipment and tools for safety compliance.
- Coordinated with team members to efficiently execute work assignments, improving overall project timelines.
- Followed safety protocols to ensure a secure working environment.
- Constructed and repaired pipe fences and gates to secure property and enhance functionality.
Lake Hand
Wise County Public Works
Decatur, Texas
12.2015 - 01.2017
- Operated heavy machinery for flood structure maintenance and repair.
- Assisted in the construction and upkeep of public infrastructure projects.
- Conducted routine inspections of equipment and reported maintenance needs.
- Followed safety protocols to ensure a secure working environment.
- Conducted regular maintenance checks on tools and equipment used in services.
- Followed manufacturer instructions and safety protocols when operating light and heavy machinery.
- Completed day-to-day duties accurately and efficiently, including mechanical and welding repairs.
Education
Bachelor of Arts - Government with an Emphasis in Legal Studies
Grand Canyon University
Phoenix, AZ03-2026
Skills
- Project management
- Project planning
- Workflow optimization
- Performance management
- Regulatory compliance
- Stakeholder relations
- CRM management
- Effective communication
- Team collaboration
- Customer service excellence
- Problem-solving
- Conflict resolution
- Microsoft office expertise
- Google applications proficiency
- Training development
- Curriculum design
Certification
Commercial Drivers License
Timeline
Operations Manager
Idaho CDL Training LLC.
09.2023 - Current
Lead Instructor
Idaho CDL Training
06.2022 - 09.2023
Independent Insurance Agent
Self
03.2021 - 09.2022
Roll Service Manager
Regency Mill Services
07.2019 - 03.2021
Septic Inspector/Code Enforcement Inspector
Wise County Public Works
01.2018 - 05.2019
Lead Lake Hand
Wise County Public Works
01.2017 - 01.2018
Lake Hand
Wise County Public Works
12.2015 - 01.2017
Bachelor of Arts - Government with an Emphasis in Legal Studies
Grand Canyon University