Jacob Lenau
El Dorado Hills,CA
Summary
Motivated individual actively seeking a customer service position where I can optimize my communication and problem solving skills. Proven ability to build customer relationships and develop client loyalty. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
Airgas, An Air Liquide
09.2022 - Current
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Operations Manager
Student Supply
09.2019 - Current
- Provides high-quality service to maintain and attract customers
- Fulfills and ships orders
- Handles inbound/outbound customer calls
- Listens to customer concerns and provides helpful solutions to their problems
- Manages company website
- Oversees Shopify, Amazon, and Walmart Marketplace accounts
- Maintains inventory levels to avoid out of stock products
- Processes custom imprint merchandise orders.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Server
Lazy Dog
08.2017 - 09.2022
- Attends to customers upon entrance
- Collaborates with other restaurant servers and kitchen/bar staff
- Answers questions and makes recommendations for complementary products
- Rectifies problems with a positive attitude.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Manager
Johnny Rockets
10.2014 - 11.2017
- Provided high standards of customer service in a high volume, fast-paced environment
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associates Degree -
Folsom Lake College
Folsom, CA08.2018
Skills
- Effective communication
- Flexibility
- Strong customer service skills
- Marketing skills
- Problem solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Calm Under Pressure
Timeline
Sales Support Specialist
Airgas, An Air Liquide
09.2022 - Current
Operations Manager
Student Supply
09.2019 - Current
Server
Lazy Dog
08.2017 - 09.2022
Assistant Manager
Johnny Rockets
10.2014 - 11.2017
Associates Degree -
Folsom Lake College
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