Jacob Leonardo
North Olmsted,OH
Summary
Dynamic leader and Water Meter Technician Unit Leader at City Of Cleveland, I significantly enhanced meter reading accuracy and customer satisfaction through expert maintenance and problem-solving skills. Excelled in safety and organizational abilities, ensuring precise billing and system integrity. Adept in customer service and technical repairs, my achievements reflect a commitment to excellence and teamwork.
Overview
8
8
years of professional experience
Work History
Water Meter Technician Unit Leader
City Of Cleveland
2016.10 - Current
- Enhanced water meter reading accuracy by conducting routine maintenance and repairs on residential and commercial meters.
- Played a crucial role in maintaining overall system integrity by ensuring accurate measurement and billing of water usage for all serviced properties.
- Maintained accurate records of all work performed, including parts used, labor hours spent, and any observations made during the service call.
- Ensured compliance with safety regulations by adhering to proper procedures during installations, repairs, and maintenance tasks.
- Improved customer satisfaction by promptly addressing and resolving water meter-related service issues.
Education
High School Diploma - Welding
Max Hayes
Cleveland, OH06.1997
Skills
- Safety Procedures
- Utility Locating
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Decision-Making
- Written Communication
Accomplishments
Outstanding performance award two years in a row, Safety conscience award, customer service excellence award
Timeline
Water Meter Technician Unit Leader
City Of Cleveland
2016.10 - Current
High School Diploma - Welding
Max Hayes
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