Jacob Lewis
Albany,GA
Summary
Dynamic operations manager with a proven track record at ProCraft Construction, enhancing efficiency and streamlining processes. Skilled in business planning and documentation, I fostered strong vendor relationships and led cross-functional teams, achieving significant improvements in service delivery and customer satisfaction. Adept at resource allocation and training, I drive operational excellence.
Creative Business Owner with exceptional background spent in the Construction field. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
21
21
years of professional experience
Work History
Owner/Operator
ProCraft Construction
Albany, GA
05.2021 - Current
- Developed operational strategies to enhance efficiency and streamline business processes.
- Oversaw daily operations, ensuring optimal resource allocation and workflow management.
- Cultivated strong vendor relationships to negotiate favorable terms and improve service delivery.
- Every aspect involing Residential and commerical Bathroom and Kitchen Remodeling and everything thats involved in residential and commerical home and building construction.
Pipefitter
A-1 Fire Protection
Lake Park, GA
09.2018 - 02.2021
- Installed and repaired piping systems in commercial settings.
- Implemented innovative techniques for pipe insulation, enhancing energy efficiency across multiple projects.
- Threaded pipes using piping machines.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Interpreted blueprints and schematics to determine layout and installation requirements.
- Collaborated with project managers to ensure compliance with safety standards and regulations.
- Trained junior pipefitters on best practices for system installation and maintenance.
Installer Service Specialist
DIRECTV
Leesburg, GA
06.2013 - 03.2017
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Streamlined installation processes by identifying areas for improvement in procedures or workflows.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
Field Service Manager
Dish Network Corp
Albany, GA
10.2011 - 04.2013
- Oversaw field service operations, ensuring compliance with safety protocols and company standards.
- Led cross-functional teams to enhance customer satisfaction and resolve service-related issues effectively.
- Developed training programs for new technicians, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined workflows, reducing service response times significantly.
- Managed inventory levels of tools and equipment, optimizing resource allocation across multiple job sites.
- Mentored junior staff in technical skills and customer interaction, promoting professional growth within the team.
- Led team of up to 18 service technicians in field activities.
Installer Service Specialist
Dish Network Corp
Albany, GA
01.2008 - 10.2011
- Installed and serviced equipment, ensuring optimal performance and customer satisfaction.
- Diagnosed technical issues, providing timely resolutions to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline installation processes and improve service delivery.
- Trained new staff on installation techniques and safety protocols, promoting a culture of safety and excellence.
- Maintained accurate records of installations and repairs, ensuring compliance with industry standards and regulations.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
Small Engine Mechanic
Westover Lawn and Garden
Albany, GA
03.2005 - 11.2007
- Assisted in diagnosing small engine issues using diagnostic tools and equipment.
- Performed routine maintenance on various small engines to ensure optimal performance.
- Collaborated with senior mechanics to understand repair techniques and best practices.
- Reduced equipment downtime by performing routine maintenance on lawn mowers, and other small machinery.
- Observed troubleshooting processes to develop foundational mechanical skills and knowledge.
- Delivered high-quality repair service, ensuring customer loyalty and repeat business.
Education
High School Diploma -
Worth County High School
Sylvester, GASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Operations oversight
Timeline
Owner/Operator
ProCraft Construction
05.2021 - Current
Pipefitter
A-1 Fire Protection
09.2018 - 02.2021
Installer Service Specialist
DIRECTV
06.2013 - 03.2017
Field Service Manager
Dish Network Corp
10.2011 - 04.2013
Installer Service Specialist
Dish Network Corp
01.2008 - 10.2011
Small Engine Mechanic
Westover Lawn and Garden
03.2005 - 11.2007
High School Diploma -
Worth County High School