Jacob Lindsey
Indianapolis,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven track record of increasing account growth and overall revenue. Able to handle multiple challenges at once and thrives under a moderate work load that leave little to no idle time.
Overview
6
6
years of professional experience
Work History
Account Manager
Performance Collison
Zionsville, IN
02.2023 - 12.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Developed strategies to increase revenue from existing accounts.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Built and maintained productive relationships with customers and internal partners.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Auto Claims Adjuster
Progressive
Indianapolis, IN
03.2021 - 02.2023
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Managed multiple cases simultaneously while meeting established deadlines.
- Developed strategies for minimizing claim costs while ensuring customer satisfaction.
- Processed payments according to terms outlined in policy contracts.
- Researched and verified insurance policy coverage.
- Evaluated extent of damage and documented findings.
- Utilized resources and prior experience in the insurance industry to determine if claims should be approved for payment or denied.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
Auto Claims Adjuster
Gieco
Beaufort, SC
02.2018 - 02.2021
- Job description is the same as the above position with Progressive insurance.
Education
Bachelor of Science - Forensic Science
IUPUI
Indianapolis, INSkills
- Business Development
- Account Management
- Lead prospecting
- Needs analysis
- Report Writing
- Customer Service
- Complaint Management
- Account development
- Client Relationship Management
- Data Analytics
- Excellent communication skills
- Client Relationship Building
References
References available upon request.
Timeline
Account Manager
Performance Collison
02.2023 - 12.2023
Auto Claims Adjuster
Progressive
03.2021 - 02.2023
Auto Claims Adjuster
Gieco
02.2018 - 02.2021
Bachelor of Science - Forensic Science
IUPUI