Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jacob Livingston

Arlington Heights,IL

Summary

Dynamic Market Manager with a proven track record at RUSH Physical Therapy, enhancing clinical and operational know, efficiency and driver of patient engagement. Expert in employee training, clinical care, and operations management. Proven track record of exceeding operational targets and fostering a culture of teamwork. A continual sense of urgency, vision, and desire for success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Market Manager

RUSH Physical Therapy
07.2021 - Current
  • Mentored Center Managers at OP Clinics in Suburban Chicago with attention on Clinical and Operational urgency.
  • Implemented Patient Service Specialist (PSS) Training Protocol for the Market.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Dry Needling Competency Assessor for RUSH Physical Therapy
  • Exceeded YTD Operational Marks including: New Patient Totals, Total Visits, Net Revenue, and EBITDA.
  • Multi-Departmental communications and point of contact for employees.

Multi-Site Center Manager

NovaCare Rehabilitation
07.2019 - 07.2021
  • Clinical and Operational lead of 3 Outpatient Physical Therapy Clinics in Suburban Chicago
  • Driver of specialty treatments implementing a Mentorship Program for systemic learning
  • Led De Novo process with the Mundelein Clinic and has turned into a successful facility with 61 Five Star Google Reviews and went from 1 Clinician to 4 at this time
  • Fostered Growth and World Class NPS Rating at each Clinic

Center Manager

NovaCare Rehabilitation
08.2015 - 07.2019
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Clinical and Operational lead as Center Manager from 2015-2019
  • 2015: Net Rev $589,453.00 (401 NP)
  • 2019: Net Rev $1,063,940.00 (662 NP)
  • Recipient of the Top Rated Local Award in 2019 for excellence in Outpatient Physical Therapy and Social Media presence.

Assistant Center Manager

NovaCare Rehabilitation
08.2013 - 08.2018
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Facilitated open communication among team members by conducting regular staff meetings and reviews.
  • Assistant to Center Manager with Clinical and Operational details.

Staff Physical Therapist

NovaCare Rehabilitation
07.2010 - 08.2013
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Planned and administered a range of treatments including manual techniques and diverse exercise programs.

Education

Doctorate - Physical Therapy

Bradley University
Peoria, IL
05-2010

Bachelor of Science - Health Sciences

Bradley University
08-2007

Minor in Business Management - Business Management

Bradley University
Peoria, IL
08-2007

Skills

  • Operational efficiency
  • Patient engagement
  • Budget management
  • Business development
  • Physician relations
  • Employee training
  • Customer service
  • Performance metrics
  • Clinical specialties
  • Communications
  • Mentorship programs
  • Team building

Accomplishments

Successful Market Manager for the Outpatient PT Clinics of RUSH Physical Therapy in Suburban Chicago.

Certification

Certified Orthopedic Manual Therapist (COMT)


Certified Dry Needling Therapist (CDNT) - 3 Levels

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Market Manager

RUSH Physical Therapy
07.2021 - Current

Multi-Site Center Manager

NovaCare Rehabilitation
07.2019 - 07.2021

Center Manager

NovaCare Rehabilitation
08.2015 - 07.2019

Assistant Center Manager

NovaCare Rehabilitation
08.2013 - 08.2018

Staff Physical Therapist

NovaCare Rehabilitation
07.2010 - 08.2013

Doctorate - Physical Therapy

Bradley University

Bachelor of Science - Health Sciences

Bradley University

Minor in Business Management - Business Management

Bradley University

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Jacob Livingston