Jacob Long
Allen,TX
Summary
Professional with strong background in hospitality and service management. Known for improving workflow and team coordination to ensure timely and accurate service. Reliable and adaptable, consistently meets changing demands and maintains high standards. Skilled in communication and team leadership.
Experienced hospitality professional prepared for leadership role in high-paced food service environments. Known for strong team collaboration, ensuring smooth operations and seamless service. Skilled in multitasking, problem-solving, and maintaining high standards under pressure. Highly adaptable, reliable, and focused on achieving results through effective coordination and communication.
Overview
10
10
years of professional experience
Work History
Catering Assistant
Two Rows Restaurant & Brewery
03.2026 - Current
- Assisted in menu preparation and execution for large-scale events, ensuring high-quality food service.
- Collaborated with kitchen staff to streamline food production processes, enhancing service efficiency.
- Provided exceptional customer service during events, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of catering equipment and supplies to ensure operational readiness.
Server
Two Rows Restaurant & Brewery
03.2026 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery to enhance dining experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu details, service standards, and operational procedures.
Head Food Runner
Mastros Restaurants
05.2025 - 11.2025
- Supervised food runners to ensure timely and accurate delivery of orders.
- Coordinated communication between kitchen staff and serving teams to enhance workflow efficiency.
- Trained new food runners on best practices and service standards for optimal performance.
- Streamlined order fulfillment processes, reducing wait times during peak hours.
Deli Team Lead
Mona Lisa Ristorante Italiano
05.2024 - 05.2025
- Supervised daily deli operations, ensuring compliance with food safety standards and quality control measures.
- Trained new team members on deli procedures and customer service protocols to enhance team performance.
- Coordinated inventory management, including ordering, stocking, and minimizing waste through efficient practices.
- Developed schedules for staff to optimize workflow during peak service hours, improving overall efficiency.
Sales Associate
Aspire Verizon
12.2023 - 04.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained organized merchandise displays, optimizing product visibility and accessibility for customers.
- Collaborated with team members to implement promotional strategies, boosting sales during peak periods.
Bartender
Puesto
04.2023 - 12.2023
- Crafted and served high-quality cocktails to enhance guest experiences.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Trained new staff on cocktail preparation and customer service standards.
- Collaborated with kitchen staff to ensure seamless dining and bar service integration.
Server
Mexican Sugar
10.2017 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed dining area cleanliness and organization to enhance guest experience.
Remodeling Crew Member
Tim’s Tile and Stone
04.2016 - 03.2021
- Installed tile and stone surfaces with precision, ensuring high-quality craftsmanship.
- Assisted in project planning and material selection to meet design specifications.
- Operated various tools and equipment safely, maintaining compliance with safety standards.
- Collaborated with team members to complete remodeling projects efficiently and on schedule.
Education
Associate of Science - Business
Collin County Community College
Plano, TX05-2018
High School Diploma -
The Colony High School
The Colony, TX06-2016
Skills
- Hospitality service expertise
- Team management
- Strong work ethic
- Exceptional customer service
- Attention to detail
- Order accuracy
- Cleanliness standards
- Food presentation
- Strong multitasking
- Highly reliable
- Team player attitude
Languages
English
Native or Bilingual
Timeline
Catering Assistant
Two Rows Restaurant & Brewery
03.2026 - Current
Server
Two Rows Restaurant & Brewery
03.2026 - Current
Head Food Runner
Mastros Restaurants
05.2025 - 11.2025
Deli Team Lead
Mona Lisa Ristorante Italiano
05.2024 - 05.2025
Sales Associate
Aspire Verizon
12.2023 - 04.2024
Bartender
Puesto
04.2023 - 12.2023
Server
Mexican Sugar
10.2017 - 02.2023
Remodeling Crew Member
Tim’s Tile and Stone
04.2016 - 03.2021
High School Diploma -
The Colony High School
Associate of Science - Business
Collin County Community College