Jacob Lovin
Maryville,TN
Summary
Proven leader and effective manager at Blackhorse Pub & Brewery, adept in operations management and staff supervision. Excelled in conflict resolution, ensuring a seamless link between front and back of house operations. Demonstrated adaptability and organizational skills, significantly enhancing team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Blackhorse Pub & Brewery
10.2022 - Current
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained good relationships between Front of House and Back of House Staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Correctly calculated inventory and ordered appropriate supplies, while maintaining low costs.
Server & Bartender
Blackhorse Pub & Brewery
05.2021 - 10.2022
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided quick accurate service while tending to the needs of the server team
Education
Bachelor of Arts - Psychology
The University of Tennessee - Knoxville
Knoxville, TN05.2021
Skills
- Operations Management
- Recruitment
- Schedule Coordination
- Staff Management
- Organization and prioritization
- Supervisory skills
- Adaptable
- Resource Allocation
Timeline
Restaurant Manager
Blackhorse Pub & Brewery
10.2022 - Current
Server & Bartender
Blackhorse Pub & Brewery
05.2021 - 10.2022
Bachelor of Arts - Psychology
The University of Tennessee - Knoxville
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