Summary
Overview
Work History
Education
Skills
Timeline
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Martina Phelps

Upton,KY

Summary

Dynamic Restaurant Manager with a proven track record at Iron Skillet Restaurant, excelling in team management and customer engagement. Expert in inventory control and operations management, I successfully implemented cost-reduction strategies while enhancing customer satisfaction. Passionate about staff development, I fostered a culture of excellence and retention through effective training and mentoring.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

Iron Skillet Restaurant
Glendale, KY
05.2024 - Current
  • Managed daily restaurant operations to ensure high-quality customer service.
  • Trained and developed staff on menu offerings and service standards.
  • Implemented inventory control procedures to minimize waste and reduce costs.
  • Oversaw compliance with health and safety regulations in kitchen and dining areas.

Dispatch Manager

Mattingly Security
Elizabethtown, KY
08.2023 - 05.2024
  • Coordinated daily dispatch operations to ensure timely deliveries and efficient route management.
  • Monitored performance metrics to optimize dispatch processes and improve service reliability.
  • Trained new staff on operational procedures and software systems for effective dispatching.
  • Implemented scheduling adjustments based on real-time traffic updates and delivery needs.
  • Maintained communication with drivers, ensuring adherence to safety protocols and operational standards.
  • Reported to management operational activities and maintained current records.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.

Education

High School Diploma -

Larue County Highschool
Hodgenville, KY

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Operations management
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Food service background
  • Staff scheduling
  • Customer loyalty
  • Adaptable
  • Business operations expertise
  • Menu development
  • Employee retention
  • Schedule coordination
  • Supervisory skills
  • Performance improvement
  • Recruitment
  • Conflict resolution techniques
  • Kitchen equipment operation and maintenance
  • Pre-shift walk-through
  • Promotions planning
  • Order delivery practices
  • Regulatory compliance
  • Catering coordination
  • Trained in performance and wage reviews
  • Recipes and menu planning
  • Food plating and presentation
  • Table management
  • Take-out service
  • Labor and food cost control
  • Full service restaurant background
  • Restaurant operations management
  • Employee recruitment expertise
  • Menu pricing
  • Employee schedule management
  • Personnel recruiting
  • Customer service best practices
  • Safe food handling
  • Inventory management
  • Staff supervision
  • Coaching and mentoring
  • Training and onboarding

Timeline

Restaurant Manager

Iron Skillet Restaurant
05.2024 - Current

Dispatch Manager

Mattingly Security
08.2023 - 05.2024

High School Diploma -

Larue County Highschool
Martina Phelps