Jacob Mackey
Summary
Detail-oriented IT Operations Specialist managing hybrid Azure and Active Directory infrastructures for over 4,000 users. Expertise in endpoint management, user account administration, and technical support, resolving issues efficiently while enhancing user satisfaction through timely troubleshooting.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Sales Associate
Liquorland
05.2026 - Current
- Delivered exceptional customer service, enhancing customer satisfaction in fast-paced retail environment.
- Assisted customers with product selection and recommendations.
- Ensured inventory accuracy and maintained store standards while processing transactions efficiently.
IT Operations Specialist
Carahsoft
01.2025 - 10.2025
- Administered and supported IT operations across a hybrid Azure and Active Directory infrastructure serving over 4,000 end users.
- Leveraged NinjaOne RMM for endpoint management, device monitoring, and task automation.
- Resolved technical incidents in Jitbit ticketing system, enhancing user support and satisfaction.
- Supported troubleshooting efforts for hardware and software issues.
- Created user accounts and configured end-user devices for onboarding, streamlining access for new hires.
- Provisioned and managed user mailboxes and distribution groups in on-premises Exchange and Exchange Online.
- Coordinated shipping and delivery of laptops and peripherals, ensuring timely deployment and accurate documentation.
Education
Associate of Applied Science - Cloud Computing
Northern Virginia Community College
12-2024
Skills
- Active Directory and Azure AD
- Microsoft Exchange
- Network troubleshooting
- Hardware and software support
- Python programming
- Bash scripting
- Web development (JavaScript, HTML, CSS)
- Version control (Git, GitHub)
Certification
- Career Studies Certificates:
IT Support
Network Administration
Timeline
Sales Associate
Liquorland
05.2026 - Current
IT Operations Specialist
Carahsoft
01.2025 - 10.2025
Associate of Applied Science - Cloud Computing
Northern Virginia Community College