Jacob Madsen
Littleton,CO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Security Specialist
Denver County Sheriff's Department
07.2024 - Current
- Monitoring 30+ security cameras, reading schematics and controlling access doors on all 7 levels of the jail, facilitating employee and inmate movement throughout the facility.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Substitute Teacher
HelloSubs Agency
05.2024 - Current
- Freelance position using the agency's job board to cover school's substitution requests, DSST: College View High School - Math, Physics, History, Spanish, Civics, Psychology, Study Hall, DSST: Cole Middle & High School - English and Lunch Duty
- Managed classes ranging from 10 to 30 students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Retail Relationship Banker
BMO (formerly Bank of The West)
09.2022 - 02.2024
- Opening and closing the branch, Clerical work: Filling out, organizing and filing paperwork, Teller operation, Cash Management, Opening accounts, Account maintenance, Greeting Customers, Customer service, Answering multiple phone lines, Scheduling and coordinating appointments
- Helped to boost branch production and revenue by consistently meeting all monthly and quarterly sales goals.
Senior Game Advisor
GameStop
09.2021 - 04.2022
- Responsible for opening and closing the store, cash management and bank deposits, sales/operate register, and managed inventory.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Resolved customer issues promptly, demonstrating professionalism and empathy in all interactions.
- Trained new employees on store policies, procedures, and sales strategies for optimal performance.
Manufacturing Specialist / General Labor
EMJD Corporation: Sheet Metal Fabrication Company
06.2015 - 10.2021
- Worked part time to complete large scale projects for clients, reading schematics and assembly of parts, operating various machines: laser, press break, laser etcher, and spot welder, shipping and packaging of products, quality control.
Production Assistant Intern
D'Addio Productions
06.2020 - 08.2020
- Colorado Real Estate Journal Livestream Conference, Operated one of three cameras, helped set the stage and prepared chairs and equipment for each guest speaker, Camera Operator, Production Assistant
Night Crew
King Soopers
06.2017 - 08.2017
- Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
- Enhanced team productivity with strong communication skills and collaboration on assigned tasks.
- Provided excellent customer service during late-night shopping hours, responding promptly to inquiries or requests for assistance.
Education
Bachelor of Arts - Communications: Digital Film And Media Arts
University of Colorado At Colorado Springs
Colorado Springs, CO12.2020
Skills
- Experienced with Microsoft Office
- Works well with a team or individually
- Reliable and dependable
- Good multitasker
- Leadership skills
- Fast learner
- Professionalism
- Relationship building and management
- Cash handling expertise
- Customer Service-Oriented
Extracurricular Activities
Scouting Troop 114, Eagle Scout (06/16/14), Senior Patrol Leader (10/01/14 - 10/01/15), Patrol Leader (10/01/10 - 10/01/11 and 04/01/14 - 10/01/14), Librarian (10/01/11 - 04/01/12) Volunteer for Tech Team at St. Luke's Methodist Church, Help run the audio board, Help set up for various plays and productions
Timeline
Security Specialist
Denver County Sheriff's Department
07.2024 - Current
Substitute Teacher
HelloSubs Agency
05.2024 - Current
Retail Relationship Banker
BMO (formerly Bank of The West)
09.2022 - 02.2024
Senior Game Advisor
GameStop
09.2021 - 04.2022
Production Assistant Intern
D'Addio Productions
06.2020 - 08.2020
Night Crew
King Soopers
06.2017 - 08.2017
Manufacturing Specialist / General Labor
EMJD Corporation: Sheet Metal Fabrication Company
06.2015 - 10.2021
Bachelor of Arts - Communications: Digital Film And Media Arts
University of Colorado At Colorado Springs
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