Dedicated all-around Customer Service Representative, with experience in 7 different positions within current employer. Driven by quality results, and efforts to better the working experience for all team members.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Stater Brothers Markets
Fontana, CA
07.2024 - Current
Excelled from entry position as courtesy clerk to customer service representative within 1 year of hire date.
Managed all of the front end of the store, including merchandisers, courtesy clerks, cashiers, and other CSRs.
Responsible for managing break times, lunch times, floor sweeps, and ensuring courtesy clerks have spread out tasks for closing.
Assisted customers with inquiries and resolved issues promptly.
Processed transactions efficiently using point-of-sale systems.
Maintained product knowledge to provide accurate information to customers.
Collaborated with team members to enhance service delivery and customer satisfaction.
Handled customer complaints with empathy, ensuring resolution and retention.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Business And Managerial Economics
Cerritos College
Norwalk, CA
01.2027
High School Diploma -
Jurupa Hills Highschool
Fontana, CA
05.2024
Skills
Customer service
Active listening
Critical thinking
Merchandising
Ecommerce order fulfillment
Managing schedules
Problem resolution
Conflict resolution
Scheduling
Product knowledge
Timeline
Customer Service Representative
Stater Brothers Markets
07.2024 - Current
Associate of Arts - Business And Managerial Economics