Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Magaña

Fontana

Summary

Dedicated all-around Customer Service Representative, with experience in 7 different positions within current employer. Driven by quality results, and efforts to better the working experience for all team members.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Stater Brothers Markets
Fontana, CA
07.2024 - Current
  • Excelled from entry position as courtesy clerk to customer service representative within 1 year of hire date.
  • Managed all of the front end of the store, including merchandisers, courtesy clerks, cashiers, and other CSRs.
  • Responsible for managing break times, lunch times, floor sweeps, and ensuring courtesy clerks have spread out tasks for closing.
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained product knowledge to provide accurate information to customers.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Handled customer complaints with empathy, ensuring resolution and retention.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Arts - Business And Managerial Economics

Cerritos College
Norwalk, CA
01.2027

High School Diploma -

Jurupa Hills Highschool
Fontana, CA
05.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Merchandising
  • Ecommerce order fulfillment
  • Managing schedules
  • Problem resolution
  • Conflict resolution
  • Scheduling
  • Product knowledge

Timeline

Customer Service Representative

Stater Brothers Markets
07.2024 - Current

Associate of Arts - Business And Managerial Economics

Cerritos College

High School Diploma -

Jurupa Hills Highschool