Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacob Marlatt

Jacob Marlatt

Grosse Ile Township,MI

Summary

Accomplished Operations Manager and former Marketing Representative at Auto-Owners Insurance Company, I have a proven track record in business development and operational efficiency. Skilled in market research and staff development, I significantly increased revenue and improved profitability with insurance companies at Tucker Insurance Agency, showcasing strong project management and interpersonal abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operations Manager /Small Business Owner

Tucker Insurance Agency
09.2011 - Current
  • Added a Human Resources department and managed the department.
  • Significantly increased agency revenue.
  • Improved profitability with insurance companies.
  • Branded the Tucker Insurance name.
  • Managed marketing and advertising.
  • Improved efficiency throughout the office.
  • Grew the commercial department from 5% of the agency revenue to 30%.
  • Improved employee/employer relations.
  • Increased employee compensation, benefits, and bonuses.
  • Grew my own book of business by writing, retaining, and servicing commercial and personal lines business.

Marketing Representative

Auto-Owners Insurance Company
07.2002 - 09.2011
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies.
  • Created and implemented customer loyalty programs to increase customer retention and loyalty.
  • Managed 55+ agencies for my territory.
  • Covered all aspects of the company such as personal lines, commercial lines, life, claims, billing, and more.
  • Consistently grew the territory.
  • Developed professional relationships with agency owners and staff.

Education

Bachelor of Science - Liberal Arts And General Studies

Grand Valley State University
Allendale, MI
05.2002

Skills

  • Business Planning
  • Business Development
  • Marketing
  • Performance monitoring
  • Data Analysis
  • Customer Retention
  • Project management abilities
  • Market Research
  • Operational Efficiency
  • Staff Development
  • Revenue Generation

Certification

AIS designation

Property & Casualty licensed

Life & Health licensed

Timeline

Operations Manager /Small Business Owner

Tucker Insurance Agency
09.2011 - Current

Marketing Representative

Auto-Owners Insurance Company
07.2002 - 09.2011

Bachelor of Science - Liberal Arts And General Studies

Grand Valley State University

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Jacob Marlatt