Jacob Martinez
Buffalo,NY
Summary
Dedicated co-owner and operator with a strong background in debt collection and customer service. Expertise in problem-solving and performance analysis, ensuring compliance with regulations while achieving collection goals and maintaining detailed documentation. Results-driven professional with extensive experience in documentation management, legal compliance, and collection strategies. Proven ability to analyze financial accounts and enhance customer relationships to drive successful payment processing.
Overview
6
6
years of professional experience
Work History
Co Owner
Cambrian Group Inc
Buffalo, New York
05.2024 - Current
- Processed incoming payments from customers according to established procedures.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Ensured all collection activities complied with applicable laws and regulations.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Collaborated with team members to meet or exceed collection goals.
Owner/Operator
NorthEast Regional Sales Inc
Buffalo, New York
01.2020 - 04.2024
- Provided timely feedback on collection efforts through daily reporting systems.
- Maintained detailed records of all collection activities and account statuses.
- Analyzed financial accounts to determine the best course of action for debt collection.
- Promptly escalated unresolved disputes or complex cases requiring additional research or attention.
- Performed skip tracing techniques to locate missing or hard-to-find customers.
- Monitored customer accounts regularly to prevent further delinquencies from occurring.
Education
High School Diploma -
Grover Cleveland High School
Buffalo, NY06-2003
Skills
- Documentation management
- Legal compliance
- Collection strategies
- Account analysis
- Customer relationship management
- Payment processing
- Operations management
- Problem-solving
- Performance analysis
- Customer service
- Staffing
- Conflict resolution
Timeline
Co Owner
Cambrian Group Inc
05.2024 - Current
Owner/Operator
NorthEast Regional Sales Inc
01.2020 - 04.2024
High School Diploma -
Grover Cleveland High School