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Associate Principal Engineer

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Coffee production and management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies to oversee wholesale, retail, and in-shop coffee needs.

High-performing, organized management and sales professional with more than 15 years of experience in retail stores and hotels. Skilled in the development of client relationships and able to consistently complete projects under budget. Well-versed in the practice of recruitment and hiring with a special emphasis on job roles, skill assessment and candidate evaluation. Received multiple company awards and recognition for improving efficiency and streamlining processes

Responsible Barista Shift Manager with 5 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Motivated Welder Helper eager to develop welding skills and gain deeper understanding of best practices in field. Organized team player manages supplies, equipment, and tools to support team needs. Bringing a strong desire to learn.

Organized and dependable Cafe Manager with over 10 years of experience in the hospitality industry. Proven track record of leading teams to deliver exceptional customer service and optimize operational efficiency in fast-paced cafe environments. Competent in business management, marketing and inventory control.

 Knowledgeable and dedicated customer service professional with extensive experience in varied industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. 

Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills.

Adept in customer service management and engagement, I excelled at Waiter, enhancing customer satisfaction through expert service coordination and effective communication. My leadership in training sessions significantly improved team performance, demonstrating my commitment to excellence and ability to foster a customer-centric environment.

Dynamic customer service professional with a proven track record at XO Communication, recognized for exceptional service delivery and customer satisfaction. Skilled in developing effective strategies and training staff, I excel in fostering loyalty and enhancing customer experiences. Committed to quality assurance and operational excellence, I thrive in fast-paced environments.

Jacob Martinez

Summary

Overview

Work History

Store Manager/ Catering Manager

Pharmacy Technician

Student Pastor

Production Lead

Lead Pharmacy Technician

Education

Bachelor of Science - Human Services

Skills

Certification

Timeline

Store Manager/ Catering Manager

Pharmacy Technician

Student Pastor

Production Lead

Lead Pharmacy Technician

Bachelor of Science - Human Services

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