Jacob Martir
Houston
Summary
Results-oriented Department Manager with a proven track record of operational excellence in high-volume retail environments. Adept at managing diverse teams, optimizing inventory levels, and executing complex merchandising resets under tight deadlines. Recognized for a proactive leadership style, including single-handedly spearheading large-scale display transitions to ensure store standards and revenue goals are met. Committed to fostering positive community engagement through the successful planning and execution of large-scale promotional events.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Kroger
9303 S Hwy 6
01.2025 - Current
- Manager on Duty during Salaried Management Vacations.
- Trained team members on best practices for customer interactions and conflict resolution.
- Monitored performance metrics to identify areas for process improvement within the team.
- Organized staff schedules to optimize coverage during peak hours and events.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Customer Service Manager
Kroger
11565 S Hwy 6
10.2023 - 01.2025
- Manager on Duty during Salaried Management Vacations.
- Had the most improved PTAWT in District 3 through 2023 vs LY. (2022: 115.3 vs 2023: 79.2 | -36.05 Variance)
- Trained team members on best practices for customer interactions and conflict resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Customer Service Manager
Kroger
2700 West Grand Parkway N
10.2022 - 10.2023
- Manager on Duty during Salaried Management Vacations.
- Assisted in training team members on product knowledge and customer interaction techniques.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Assisted with staff schedules to maintain optimal coverage during peak service hours.
Floor Supervisor
Kroger
2700 West Grand Parkway N
09.2020 - 10.2022
- Supervised daily operations to ensure smooth workflow and compliance with safety standards.
- Trained and mentored team members on store policies and customer service best practices.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Delegated tasks to employees to enhance productivity and workflow.
Cashier
Kroger
2700 West Grand Parkway N
01.2019 - 09.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, resolving issues to enhance shopping experience.
- Managed cash drawer, ensuring balanced registers at shift end consistently.
- Trained new staff on checkout procedures and customer service best practices.
Courtesy Clerk
Kroger
2700 West Grand Parkway N
11.2017 - 01.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Education
High School Diploma -
Katy High School
KatySkills
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Training and coaching
- Bookkeeping
- Photoshop
- Amateur Design/Marketing
- Customer service
Timeline
Customer Service Manager
Kroger
01.2025 - Current
Customer Service Manager
Kroger
10.2023 - 01.2025
Assistant Customer Service Manager
Kroger
10.2022 - 10.2023
Floor Supervisor
Kroger
09.2020 - 10.2022
Cashier
Kroger
01.2019 - 09.2020
Courtesy Clerk
Kroger
11.2017 - 01.2019
High School Diploma -
Katy High School