Jacob Mathews
Lakeville,MN
Summary
Dynamic operations manager with a proven track record at Anytime Fitness, enhancing team performance through effective leadership and strategic goal setting. Skilled in process improvement and employee coaching, I successfully elevated club rankings into the top 5% globally, driving revenue growth and fostering a high-performance culture.
Overview
10
10
years of professional experience
Work History
Multi-Club Lead Manager
Anytime Fitness
12.2024 - Current
- Assisted in coordinating team schedules and project timelines to enhance workflow efficiency.
- Supported management in daily operations by organizing tasks and prioritizing responsibilities.
- Engaged in training sessions to learn operational procedures and company policies effectively.
- Collaborated with team members to ensure smooth communication across departments and functions.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Researched best practices to improve team effectiveness and streamline workflows.
- Provided feedback on process improvements for enhanced operational outcomes and productivity.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Set overall vision and provided team leadership.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Increased company revenue by identifying new business opportunities and successfully closing deals with prospective clients.
General Manager
Anytime Fitness
09.2023 - 12.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed staff scheduling and resource allocation to optimize team performance.
- Conducted regular performance reviews, providing constructive feedback to enhance employee development.
- Developed high-level sales tactics to close on Personal Training deals with individual members.
- Brought overall National Club Ranking from a ranking of 1632 to the ranking of 256, out of over 5,000 clubs across the globe making it into the top 5% of clubs in the world.
- Developed team members to have the ability to do jobs above their current pay grade, leading to multiple employees being promoted.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- In 12 months, hit or exceed membership goal in 9 of those months, earning an award for the Turn Around Club of The Year, brining monthly income from just membership collected to $24,000 per month on average from $19,000 per month.
Manager in Training
Anytime Fitness
07.2023 - 09.2024
- Responsible for supporting 10 teams across 2 states in daily activities.
- Helped 10 locations across 2 states with maintaining a steady client base through outstanding training sessions, selling memberships and maintaining a clean and functioning fitness facility.
- Learned operations needed for positions above the MIT, to be able to run a location completely alone.
Sales Associate
Men's Wearhouse
11.2020 - 04.2023
- Delivered exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Trained new sales associates on product knowledge, sales techniques, and company policies to enhance team performance.
- Analyzed customer feedback to identify trends and suggest improvements for store operations and product offerings.
- Implemented promotional displays to drive customer engagement and support seasonal marketing campaigns.
- Collaborated with team members to develop effective merchandising strategies that increased product visibility and sales.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels through effective communication skills.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Enlisted Soldier
US Army
05.2015 - 05.2020
- Led training exercises to enhance team readiness and operational efficiency.
- Developed and implemented strategies for effective resource management during missions.
- Mentored junior soldiers, fostering skill development and leadership qualities within the unit.
- Oversaw maintenance and repair of equipment, improving operational reliability and safety standards.
- Conducted risk assessments to identify potential hazards, enhancing mission planning effectiveness.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld U.S. Army dress and appearance regulations for professional appearance.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, training locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked weekends and long hours in deployed locations to complete Non-Commissioned Officer taskings.
- Trained in small arms, anti-armor and indirect fire weapons.
Education
Burnsville High School
Burnsville, MN06-2014
Skills
- Operations management
- Quality control management
- Team building & leadership
- Goal setting
- Hiring and training
- Teamwork and collaboration
- Task delegation
- Shift scheduling
- Employee coaching and mentoring
- Performance reviewing
- Customer relationship management
- Process improvement
Accomplishments
- Achieved revenue growth by hitting or exceeding monthly sales goals with accuracy and efficiency.
- Brought global club ranking into top 5%
- Developed employees to become Managers in Training from Coaching positions, and Managers in Training to General Manager Positions.
- Brought Personal Training Revenue to a position that allowed for hiring additional employees to support the overall monthly goals on a consistent basis.
Timeline
Multi-Club Lead Manager
Anytime Fitness
12.2024 - Current
General Manager
Anytime Fitness
09.2023 - 12.2024
Manager in Training
Anytime Fitness
07.2023 - 09.2024
Sales Associate
Men's Wearhouse
11.2020 - 04.2023
Enlisted Soldier
US Army
05.2015 - 05.2020
Burnsville High School
Turn Around Club of the Year (2024)
When I became the club General Manager of Savage, MN, the average collected amount for membership was roughly $19,000. I was able to bring it up to $25,000 per month through closing at 85%-90% and sometimes higher on any sales opportunity, as well as collecting missing or past dues revenue from members of that location.
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