Jacob Matthews
Louisville,KY
Summary
I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic, am able to adapt quickly, have great interpersonal skills, and master new skills quickly. I pride myself on my customer service and problem solving skills.
Overview
4
4
years of professional experience
Work History
Senior Rental Sales Representative
Ryder Truck Rental
Louisville, KY
06.2022 - Current
- Handled the sales and process for inbound calls as well as outbound solicitation.
- Maintained current and accurate data within the company's marketing database.
- Responsible for generating rental, lease and used vehicle sales leads.
- Ensured customer satisfaction through timely resolution of complaints and issues.
- Developed relationships with corporate accounts for repeat business opportunities.
- Scheduled pick-up and drop-off times for customers based on their needs.
- Maintained accurate records of vehicle inventory, pricing, and customer transactions.
- Provided customers with information on vehicle availability, rates, and insurance coverage.
- Performed daily inspections of vehicles prior to rentals.
- Advised customers on appropriate vehicle selection for their needs.
Training Leader/Team Leader
Chick-fil-A
Louisville, KY
06.2021 - 05.2022
- Maintained records of employee participation in all training sessions.
- Assisted with the development of new hires by providing orientation sessions.
- Provided hands on training for all new hires.
- Led a group of successful trainers for my store.
- Helped guide and lead each shift.
- Developed strategies to increase team productivity and improve customer service levels.
Sortation Associate
Amazon
Louisville, KY
11.2019 - 04.2020
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Scanned barcodes on packages using RF scanners.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Inspected packages for damage or incorrect labeling prior to sorting.
Education
Bachelor of Science - Psychology
Indiana University Southeast
New Albany, IN04-2022
Skills
- Sales
- Written/Verbal Communication
- Ability to work on a team and alone
- Customer service expertise
- Analytical Skills
- Customer Acquisition
- Critical Thinking Skills
- Detail Oriented
- Disciplined
- Time Management
- Adaptability and Flexibility
- Professionalism
Community Service
- Peer Mentor at Indiana University Southeast for incoming freshmen with little to no support system.
Timeline
Senior Rental Sales Representative
Ryder Truck Rental
06.2022 - Current
Training Leader/Team Leader
Chick-fil-A
06.2021 - 05.2022
Sortation Associate
Amazon
11.2019 - 04.2020
Bachelor of Science - Psychology
Indiana University Southeast