Jacob McClung
Lewisville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fifteen years of customer service experience, where he exceeded performance expectations and achieved promotions across multiple organizations. Demonstrates team leadership skills and fosters a positive work environment. Proven ability to build rapport with clients, enhancing customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Writer
Texas Malibu
Lewisville, TX
05.2025 - Current
- Consulted with customers to understand service needs and concerns.
- Prepared detailed service orders and estimates for vehicle repairs.
- Coordinated with technicians to ensure accurate diagnosis and repair timelines.
- Managed customer communication regarding service updates and recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Processed payments for completed services using cash register or point-of-sale systems.
Detail Department Associate
Texas Malibu
Lewisville, TX
12.2024 - 05.2025
- Collaborated with team members to streamline detailing processes and workflows.
- Assisted customers with boat care inquiries and provided product recommendations.
- Cleaned and polished boats using specialized tools and cleaning agents.
Parts Room Attendant
Tommy's Boats
Lewisville, TX
06.2023 - 12.2024
- Provided exemplary customer service, communicating effectively with vendors and colleagues.
- Facilitated parts procurement process, including ordering from vendors and picking up from various locations when necessary.
- Offered expert guidance to customers on parts selection and ensured timely shipment to customers and other company locations.
- Implemented efficient inventory management practices, ensuring availability of frequently used parts and updating inventory records promptly.
Detail Department Manager
Tommy's Boats
Lewisville, Texas
01.2021 - 05.2023
- Managed customer communication and scheduling of detailing services, ensuring high-quality work and meeting deadlines.
- Provided training and supervision to detailing staff, ensuring adherence to established procedures and standards.
- Responsible for procurement of chemicals and tools, optimizing inventory levels for efficient operations.
- Utilized tractor for boat porting and maintained organization of parking lot.
Line Cook
Neon Taco
Osage Beach, Missouri
05.2021 - 11.2021
- Collaborated with team members to ensure timely food service during peak hours.
- Assisted in inventory management by restocking supplies and monitoring usage.
- Communicated effectively with front-of-house staff to coordinate orders efficiently.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Manager
Colorful Vibes Smoke Shop
Osage Beach, Missouri
05.2021 - 11.2021
- Managed inventory levels and conducted regular stock audits for product availability.
- Implemented promotional strategies to enhance customer engagement and sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations and staff scheduling for smooth shop functionality.
Detail Department Associate
Waterski America
Lewisville, Texas
10.2019 - 04.2021
- Collaborated with team members to streamline detailing processes and workflows.
- Assisted customers with boat care inquiries and provided product recommendations.
- Cleaned and polished boats using specialized tools and cleaning agents.
Assitant Manager
Fatty's Smoke Shop
San Marcos, Texas
02.2015 - 09.2019
- Led the team in sales for 2 years.
- Educated customers on promotions, products, and services available in-store.
- Maintained organized displays and merchandise to enhance visual appeal.
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and facilitated supply orders as needed.
Education
Some College (No Degree) - Exercise Science
Texas State
San Marcos, TXSome College (No Degree) - Education
Blinn Community College
Bryan, TXHighschool -
Lewisville Highschool
Lewisville, TX06.2011
Skills
- Customer service and support
- Team leadership and collaboration
- Inventory management
- Sales and upselling
- Payment and invoice processing
- Organizational skills
- Professional demeanor
Certification
- Forklift - 2023
- Tractor - 2019
Timeline
Service Writer
Texas Malibu
05.2025 - Current
Detail Department Associate
Texas Malibu
12.2024 - 05.2025
Parts Room Attendant
Tommy's Boats
06.2023 - 12.2024
Line Cook
Neon Taco
05.2021 - 11.2021
Manager
Colorful Vibes Smoke Shop
05.2021 - 11.2021
Detail Department Manager
Tommy's Boats
01.2021 - 05.2023
Detail Department Associate
Waterski America
10.2019 - 04.2021
Assitant Manager
Fatty's Smoke Shop
02.2015 - 09.2019
Some College (No Degree) - Exercise Science
Texas State
Some College (No Degree) - Education
Blinn Community College
Highschool -
Lewisville Highschool
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