Jacob McLaughlin
Hubert,NC
Summary
Operations manager with 15 years of experience leading logistics, workforce management, facility operations, budgeting, equipment maintenance, and process improvement in a high-volume seasonal environment. Proven ability to supervise teams of 22–30 employees, manage payroll and staffing, coordinate delivery operations, maintain critical equipment, and improve operational efficiency. Skilled in Excel, forecasting, vendor management, and developing standard operating procedures. Seeking to apply extensive operational leadership experience to a new organization with opportunities for continued growth.
Overview
14
14
years of professional experience
Work History
Manager
Bluewater Realty
Emerald Isle, North Carolina
2025.03 - Current
- Reduced annual labor costs by approximately $70,000 during my first year as manager through workforce planning and operational improvements
- Led a team of 30 or more employees, ensuring high productivity and excellent customer service.
- Enhanced service satisfaction through strong client relationship management.
- Resolved client inquiries and concerns, enhancing overall customer experience.
- Supervised staff performance, addressing issues promptly.
- Provided leadership during times of organizational change or crisis situations.
- Conducted training for new staff on company policies and customer service protocols.
- Recruited and hired qualified candidates to fill open positions.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coordinated cross-departmental projects, achieving timely and successful outcomes.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed business performance data and forecasted business results for upper management.
- Successfully recruited, hired, and onboarded approximately 20 seasonal employees annually to support peak business demand.
- Managed production and delivery to over 430 properties per week, and handled an outside contract of 120 properties
Assistant Manager
Bluewater Reaty
Emerald Isle, North Carolina
2024.10 - 2025.03
- Coordinated daily operations and staff scheduling to ensure smooth workflow.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer service inquiries and complaints promptly to enhance guest satisfaction.
- Oversaw inventory levels and ordered supplies to meet operational needs.
- Collaborated with management to streamline office processes.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Forecasted upcoming reservations and managed work orders for guests' arrival and departure
- Ensured compliance with safety regulations and company policies.
Supervisor- Linen Department
Bluewater Realty
Emerald Isle, North Carolina
2015.05 - 2024.10
- Overseeing the processing and packaging of linens specific to each property
- Ensuring employees are on task and working efficiently
- Managing a fleet of box trucks and delivery vans
- Dispatching last minute orders and guest requests to drivers
- Creating spreadsheets and delivery routes to maximize efficiency
- Performed maintenance and repairs on various machines and vehicles to ensure operational efficiency
- Assisting in maintenance of the property (air filters, light bulbs, general cleaning)
- Working with other departments to ensure guest satisfaction
Seasonal Driver
Bluewater Realty
Emerald Isle, North Carolina
2012.05 - 2015.05
- Coordinated delivery and retrieval of clean and dirty linens aligned with guest arrivals and departures
- Addressed guest complaints and requests to enhance overall customer satisfaction
- Operated machinery and equipment to support smooth workflow
- Assisted in sorting, washing, and folding sheets and towels
Skills
- Customer relationship management
- Team leadership
- Performance management
- Staff training and development
- Talent acquisition strategies
- Process improvement
- Operations coordination
- Supply chain management
- Vendor management
- Data analysis
- Scheduling management
- Complex Problem-solving
- Employee onboarding
Timeline
Manager
Bluewater Realty
2025.03 - Current
Assistant Manager
Bluewater Reaty
2024.10 - 2025.03
Supervisor- Linen Department
Bluewater Realty
2015.05 - 2024.10
Seasonal Driver
Bluewater Realty
2012.05 - 2015.05