Jacob Mills
Enumclaw,WA
Summary
Experienced professional with a strong background in security management and wildfire operations. Proven ability to lead teams, resolve conflicts, and foster a safe environment. Ready to apply skills in crisis management and customer service to drive operational excellence.
Results-oriented leadership skilled in Crisis management an incident response. Expertise in developing security protocols and enhancing team communication, ensuring safety and efficiency in high pressure environments
Overview
1
1
Certification
14
14
years of professional experience
Work History
Security Manager/Casino Table Games Dealer
Buzz Inn Casino
Wenatchee, Washington
04.2015 - Current
- Security manager for 3 years,
- Led security team to ensure a secure casino environment through proactive measures.
- Developed security protocols to ensure guest and employee safety.
- Performed regular inspections of premises to identify and address potential security risks.
- Fostered a positive and safe work environment by implementing effective team communication and support.
- Collaborated with security staff to address any irregularities or disputes promptly.
- Conflict resolution with guests and/or team members
- Ability to maintain situation awareness during stressful or dynamic situations.
- Table games dealer for 8years
- Dealt various table games, including blackjack, 4card and 3card poker, paigow games, ensuring smooth gameplay.
- Conducted assigned games to standards of procedures and policies
- Engaged players, providing excellent customer service and fostering a welcoming atmosphere.
- Exemplified values and set a great example by always demonstrating excellent customer service and professionalism
- Handled customer buy-ins and pay-outs
- Verified fills and credits to table games
- Notify supervisors of any irregularities of customer play actions, or transactions during shifts
- Maintained cleanliness and organization of the gaming tables and surrounding areas.
- Utilized math skills to ensure accurate payouts.
- Accurately calculated wagers placed by players using basic math skills.
- Have the ability to follow directions, tasks, and game procedures
- Have the ability to communicate in English both verbally, in writing, and in reading very fluently, Minimal knowledge of spanish language
- Explained game rules clearly to new players, enhancing their gaming experience.
- Monitored player actions and game integrity to maintain a fair environment.
- Managed cash transactions and chips, ensuring accurate handling during games.
- Fostered positive team dynamics by addressing concerns with appropriate personnel.
- Assisted in training new dealers on procedures and game operations effectively.
- Ensured all gaming equipment was functioning properly throughout shifts.
- Educated guests on house rules and procedures specific to each game.
Single Resource Boss/ Engine Boss
AlderCreek Fire
Twisp, Washington
03.2012 - Current
- Directed operations as Engine Boss during the initial attack and suppression of local and national wildfire incidents.
- Collaborated with agencies and stakeholders to align strategies and operations for effective incident response.
- Proposed and implemented innovative solutions that strengthened team cohesion and improved operational outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to incident objectives
- Communicated with overhead to ensure safe operations during incident management
- Conduct operations as pertaining to suppression tactics as well as preventative tasks
- Worked in high stress situations as part of a team
- Adapted to constantly evolving expectations
- Able to manage and achieve multiple tasks and goals concurrently
- Responsible for leading groups of 3-6 people in suppression duties
- Managed daily administrative documentation to ensure compliance with government standards and facilitate accurate reporting.
- Maintain situational awareness, have skills in conflict resolution for safety and well being of crewmembers
- Safely performed all duties under hazardous conditions including inclement weather, steep uneven terrain, extended working hours, extreme heat, heavy smoke, carrying 40lbs of gear etc.
- Applied NFPA standard fire suppression techniques to control, extinguish and mop-up wildfire incidents
- Proficient in use and maintenance of various hand tools
- Performed daily inspection and maintenance of vehicles
- Maintained cleanliness and organization of duty stations to ensure operational efficiency.
- Assisted other departments when possible with projects including suppression, fuels management, prescribed burning, road clearing and thinning projects
Education
Westside HighSchool
Wenatchee, WASome College (No Degree) - Fire Science, Basic AA Was Pursued
Wenatchee Valley College
Wenatchee, WASkills
- Incident response
- Customer engagement
- Wildfire management
- Fire suppression techniques
- Fire suppression tactics
- Defensible space creation
- Fireline construction
- Backfire and flanking
- Chainsaw operation
- Safety compliance
- Regulatory compliance
- Risk assessment
- Crisis management
- Situational awareness
- Decision making
- Team leadership
- Time management
- Professional communication
- Communication skills
- Customer engagement
- Problem solving
- Conflict resolution
- mathematical calculations
- Equipment inspection
- Fire suppression tactics
- Fire crew leadership
- Crisis management
Certification
- S-130/190, L-180- 2012/FFT2
- S-131/133- 2013/FFT1
- S-290-2014
- S-230-2018/ENGB
- S-112-2023
- S-219 2024
- FEMA CLASSES
- ICS-100
- IS-700
- ICS-200
- Basic First-Aid-2012
- Blood-birne pathogen training-2012
- CPR certification-2012
- Tables games training certification-2017
- WA state gambling license-2015
References
References available upon request.
Timeline
Security Manager/Casino Table Games Dealer
Buzz Inn Casino
04.2015 - Current
Single Resource Boss/ Engine Boss
AlderCreek Fire
03.2012 - Current
Westside HighSchool
Some College (No Degree) - Fire Science, Basic AA Was Pursued
Wenatchee Valley College