Stephen Hottmann
Toledo,OH
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Casino Table Games Dealer
Hollywood Casino Toledo /Firekeepers Casnio
05.2022 - 01.2025
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Contributed to team success by consistently meeting performance metrics such as speed, accuracy, and customer satisfaction scores.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Amazon Warehouse
Amazon
12.2020 - 04.2022
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Unpacked and repacked items in different quantities and configurations for shipment.
Control Room Operator/Protective Service Associate
The Toledo Museum Of Art
05.2018 - 12.2020
- Employee of the Month March 2020
- Responded quickly and effectively to all security violations and alarms; fire system alarms, forced entry alarms, etc.
- Protected and inventoried priceless works of art.
- Analyzed departmental documents for appropriate distribution and filing.
High School Debate Coach
Washington Local Schools
08.2010 - 06.2018
- Monitor team of students ages 12-18 on trips around Ohio and the country.
- Prepared tournaments for large groups of students (400 to 1800)
- Helped students navigate diverse and sensitive topics to archive speaking while maintaining decorum.
- Started and maintained a mentor program for elementary students.
Customer Service Representative
Lowe's Home Improvement
04.2011 - 03.2016
- Maintained personal contact with customers through office and home visits.
- Answered questions from customers regarding materials and products.
- Organize daily business records and files
- Processed purchases and returns
Education
High School Diploma -
Whitmer High School
Toledo, OH2010
Skills
- Microsoft Office, Excellent Communication,
- CCSP Certified (Certified Cargo Screening Program)
- FEMA Incident Command System Certified
- Computer Assistance
- Material Check-In And Check-Out
- Excellent Communication
Timeline
Casino Table Games Dealer
Hollywood Casino Toledo /Firekeepers Casnio
05.2022 - 01.2025
Amazon Warehouse
Amazon
12.2020 - 04.2022
Control Room Operator/Protective Service Associate
The Toledo Museum Of Art
05.2018 - 12.2020
Customer Service Representative
Lowe's Home Improvement
04.2011 - 03.2016
High School Debate Coach
Washington Local Schools
08.2010 - 06.2018
High School Diploma -
Whitmer High School
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