Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaToya M. Alexander

Cincinnati,OH

Summary

To seek a career that will allow me to use the skills I have acquired, so that I can grow and be a better asset to the company. I’m a very confident individual with the ability to accomplish multiple tasks in a timely and efficient manner. I take pride in my ability to meet deadlines while prioritizing my work. Proven ability to learn quickly and be an effective contributor. I have superior organizational, communication and interpersonal skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Casino Table Games Dealer

Hard Rock Casino Cincinnati
Cincinnati , OH
2013.02 - 2021.12
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Stood behind gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
  • Opened and closed game tables and cash floats by receiving, verifying and recording cash wages.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Trained new dealers in rules and operation of different games.

Table Games Dealer

Jack Casino Cincinnati
2016.02 - 2019.08

Table Games Dealer

Formally Horseshoe Casino Cincinnati
2013.02 - 2016.02

EPIC Medical Record Technician

UC Health Business Center
2012.05 - 2012.12
  • Effectively and accurately abstract patient information from Centricity into appropriate Epic data fields
  • Uphold UC Health key values along with being HIPAA compliant
  • Consistently meet department quotas while maintaining the highest level of quality
  • Assist in cross training UC health employees in EPIC during GO LIVE period.

EPIC-Helpdesk

UC Health Business Center
2012.10 - 2012.11
  • Provide remote support to clients with Ambulatory and Inpatient applications
  • Forward level 2-3 incidents to the appropriate analyst
  • Provide at the elbow support to clients remotely by providing directions to navigate a specific Epic application.

Pharmacy Prior Authorization Rep

Express Scripts
2011.06 - 2012.05
  • Responsible for answering calls from doctors, pharmacies, and patients to perform prior authorization for medications
  • Received faxed request from physicians, pharmacies, and long term care facilities for prior authorization for medications
  • Responsible for remaining knowledgeable of process changes and Medicare and Medicaid guidelines
  • Responsible for completing special projects as assigned
  • Responsible for scanning and indexing documents into the system.

Pharmacy Technician

CVS
2010.09 - 2011.11
  • Receive and fill prescription requests for patients
  • Responsible for counting, pouring, measuring and weighing tablets and medications
  • Create prescription labels using store software
  • Prepare insurance claim forms and maintain patient profiles
  • Duties include pricing and filing the medications away
  • Be aware of medications and their availability.

Order Entry/ Letters Tech

Humana
2010.05 - 2011.02
  • Responsible for processing incoming faxed and mailed prescriptions, checking three forms of identification
  • Responsible for meeting accuracy and production goals
  • Other duties include printing daily word documents and processing letters to be sent to patients daily
  • Responsible for handling and having the original prescription pulled from the mailroom and sending them back to the member upon request or for denials.

Pharmacy Technician

Humana
2009.11 - 2010.02
  • Responsible for processing incoming faxed and mailed prescription orders from patients and doctors
  • Must remain knowledgeable of sig codes, and be knowledgeable of doses and calculations
  • Responsible for calling either the patient or the doctor when clarification is needed on a prescription
  • Duties include verifying prescription was entered correctly and sending orders to a screening pharmacist to be dispensed.

Customer Service Professional II

Fifth Third Bank
2007.11 - 2009.10
  • Answer inbound calls from customers and employees answering questions in regards to their checking, savings, installment and mortgage loan accounts
  • Answer inbound calls from merchants to perform authorizations for credit card purchases
  • Responsible for problem solving and handling escalated calls for accounts that require additional assistance
  • Remain knowledgeable of bank products and policies and procedures
  • Cross sell products to customers that may need a better product to fit their lifestyle
  • Responsible for meeting monthly call center goals that are set for my skill level (Adherence, Aht and Quality).

Pharmacy Authorization Rep

Anthem
2006.11 - 2007.06
  • Answer inbound calls doctors and pharmacies for the approval of medications
  • Remain knowledgeable of the medications that are currently on the market
  • Responsible for retrieving authorization request for medications that were faxed to an internal email
  • Responsible for collecting clinical notes from doctors and pharmacies for the approval of medications.

Prior Authorization Rep

Proscan Imaging
2005.03 - 2006.11
  • Responsible for approval/denials for three Proscan sites where patients scheduled their scans
  • Responsible for collecting clinical notes from doctors and patients for the approval of scan needed
  • Responsible for remaining knowledgeable of CPT codes and ICD9 codes
  • Make outbound calls to insurance and workers comp companies for perform the prior authorization for MRI’s CT scans etc.

Education

MBA - Health Administration

University of Phoenix
Cincinnati, OH
03.2023

Bachelors of Science - Health Administration/Health Management

University of Phoenix
Cincinnati, OH
2015

Pharmacy Technician -

National College
Cincinnati, OH
2010

Skills

  • Fraud detection
  • MS Office
  • Organization and Time Management
  • Excellent Communication
  • Problem-Solving
  • Cultural Awareness
  • Self-Motivated
  • Interpersonal Communication
  • Google Workspace
  • Training and Development
  • Data Entry
  • Teamwork and Collaboration

Certification

  • Licensed - Notary Public of Ohio
  • Project Management Training - Currently Enrolled

Timeline

Table Games Dealer

Jack Casino Cincinnati
2016.02 - 2019.08

Casino Table Games Dealer

Hard Rock Casino Cincinnati
2013.02 - 2021.12

Table Games Dealer

Formally Horseshoe Casino Cincinnati
2013.02 - 2016.02

EPIC-Helpdesk

UC Health Business Center
2012.10 - 2012.11

EPIC Medical Record Technician

UC Health Business Center
2012.05 - 2012.12

Pharmacy Prior Authorization Rep

Express Scripts
2011.06 - 2012.05

Pharmacy Technician

CVS
2010.09 - 2011.11

Order Entry/ Letters Tech

Humana
2010.05 - 2011.02

Pharmacy Technician

Humana
2009.11 - 2010.02

Customer Service Professional II

Fifth Third Bank
2007.11 - 2009.10

Pharmacy Authorization Rep

Anthem
2006.11 - 2007.06

Prior Authorization Rep

Proscan Imaging
2005.03 - 2006.11

MBA - Health Administration

University of Phoenix

Bachelors of Science - Health Administration/Health Management

University of Phoenix

Pharmacy Technician -

National College
  • Licensed - Notary Public of Ohio
  • Project Management Training - Currently Enrolled
LaToya M. Alexander