LaToya M. Alexander
Cincinnati,OH
Summary
To seek a career that will allow me to use the skills I have acquired, so that I can grow and be a better asset to the company. I’m a very confident individual with the ability to accomplish multiple tasks in a timely and efficient manner. I take pride in my ability to meet deadlines while prioritizing my work. Proven ability to learn quickly and be an effective contributor. I have superior organizational, communication and interpersonal skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Casino Table Games Dealer
Hard Rock Casino Cincinnati
Cincinnati, OH
02.2013 - 12.2021
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Stood behind gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
- Opened and closed game tables and cash floats by receiving, verifying and recording cash wages.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
Table Games Dealer
Jack Casino Cincinnati
02.2016 - 08.2019
Table Games Dealer
Formally Horseshoe Casino Cincinnati
02.2013 - 02.2016
EPIC Medical Record Technician
UC Health Business Center
05.2012 - 12.2012
- Effectively and accurately abstract patient information from Centricity into appropriate Epic data fields
- Uphold UC Health key values along with being HIPAA compliant
- Consistently meet department quotas while maintaining the highest level of quality
- Assist in cross training UC health employees in EPIC during GO LIVE period.
EPIC-Helpdesk
UC Health Business Center
10.2012 - 11.2012
- Provide remote support to clients with Ambulatory and Inpatient applications
- Forward level 2-3 incidents to the appropriate analyst
- Provide at the elbow support to clients remotely by providing directions to navigate a specific Epic application.
Pharmacy Prior Authorization Rep
Express Scripts
06.2011 - 05.2012
- Responsible for answering calls from doctors, pharmacies, and patients to perform prior authorization for medications
- Received faxed request from physicians, pharmacies, and long term care facilities for prior authorization for medications
- Responsible for remaining knowledgeable of process changes and Medicare and Medicaid guidelines
- Responsible for completing special projects as assigned
- Responsible for scanning and indexing documents into the system.
Pharmacy Technician
CVS
09.2010 - 11.2011
- Receive and fill prescription requests for patients
- Responsible for counting, pouring, measuring and weighing tablets and medications
- Create prescription labels using store software
- Prepare insurance claim forms and maintain patient profiles
- Duties include pricing and filing the medications away
- Be aware of medications and their availability.
Order Entry/ Letters Tech
Humana
05.2010 - 02.2011
- Responsible for processing incoming faxed and mailed prescriptions, checking three forms of identification
- Responsible for meeting accuracy and production goals
- Other duties include printing daily word documents and processing letters to be sent to patients daily
- Responsible for handling and having the original prescription pulled from the mailroom and sending them back to the member upon request or for denials.
Pharmacy Technician
Humana
11.2009 - 02.2010
- Responsible for processing incoming faxed and mailed prescription orders from patients and doctors
- Must remain knowledgeable of sig codes, and be knowledgeable of doses and calculations
- Responsible for calling either the patient or the doctor when clarification is needed on a prescription
- Duties include verifying prescription was entered correctly and sending orders to a screening pharmacist to be dispensed.
Customer Service Professional II
Fifth Third Bank
11.2007 - 10.2009
- Answer inbound calls from customers and employees answering questions in regards to their checking, savings, installment and mortgage loan accounts
- Answer inbound calls from merchants to perform authorizations for credit card purchases
- Responsible for problem solving and handling escalated calls for accounts that require additional assistance
- Remain knowledgeable of bank products and policies and procedures
- Cross sell products to customers that may need a better product to fit their lifestyle
- Responsible for meeting monthly call center goals that are set for my skill level (Adherence, Aht and Quality).
Pharmacy Authorization Rep
Anthem
11.2006 - 06.2007
- Answer inbound calls doctors and pharmacies for the approval of medications
- Remain knowledgeable of the medications that are currently on the market
- Responsible for retrieving authorization request for medications that were faxed to an internal email
- Responsible for collecting clinical notes from doctors and pharmacies for the approval of medications.
Prior Authorization Rep
Proscan Imaging
03.2005 - 11.2006
- Responsible for approval/denials for three Proscan sites where patients scheduled their scans
- Responsible for collecting clinical notes from doctors and patients for the approval of scan needed
- Responsible for remaining knowledgeable of CPT codes and ICD9 codes
- Make outbound calls to insurance and workers comp companies for perform the prior authorization for MRI’s CT scans etc.
Education
MBA - Health Administration
University of Phoenix
Cincinnati, OH03.2023
Bachelors of Science - Health Administration/Health Management
University of Phoenix
Cincinnati, OH2015
Pharmacy Technician -
National College
Cincinnati, OH2010
Skills
- Fraud detection
- MS Office
- Organization and Time Management
- Excellent Communication
- Problem-Solving
- Cultural Awareness
- Self-Motivated
- Interpersonal Communication
- Google Workspace
- Training and Development
- Data Entry
- Teamwork and Collaboration
Websites
Certification
- Licensed - Notary Public of Ohio
- Project Management Training - Currently Enrolled
Timeline
Table Games Dealer
Jack Casino Cincinnati
02.2016 - 08.2019
Casino Table Games Dealer
Hard Rock Casino Cincinnati
02.2013 - 12.2021
Table Games Dealer
Formally Horseshoe Casino Cincinnati
02.2013 - 02.2016
EPIC-Helpdesk
UC Health Business Center
10.2012 - 11.2012
EPIC Medical Record Technician
UC Health Business Center
05.2012 - 12.2012
Pharmacy Prior Authorization Rep
Express Scripts
06.2011 - 05.2012
Pharmacy Technician
CVS
09.2010 - 11.2011
Order Entry/ Letters Tech
Humana
05.2010 - 02.2011
Pharmacy Technician
Humana
11.2009 - 02.2010
Customer Service Professional II
Fifth Third Bank
11.2007 - 10.2009
Pharmacy Authorization Rep
Anthem
11.2006 - 06.2007
Prior Authorization Rep
Proscan Imaging
03.2005 - 11.2006
MBA - Health Administration
University of Phoenix
Bachelors of Science - Health Administration/Health Management
University of Phoenix
Pharmacy Technician -
National College
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