Justine Garrett
Cincinnati
Summary
Proven catering professional prepared to excel in sales and client relationship management. Extensive experience in crafting tailored catering solutions and driving client satisfaction through detailed event planning. Known for excellent collaboration skills and results-driven approach, with knack for adapting to changing requirements and delivering top-notch service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Catering Sales Manager
Hard Rock Casino Cincinnati
10.2024 - Current
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
- Exceeded both quarterly and annual sales goals.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Ensured adherence to budgetary constraints while delivering high-quality catering experiences for clients.
- Developed comprehensive proposals that effectively showcased the unique value proposition of our catering services.
Sales and Outlet Coordinator
Hard Rock Casino Cincinnati
09.2022 - 10.2024
- Maintained customer databases and tracked sales performance
- Managed customer inquiries and provided product information to customer
- Participated in sales meetings to discuss market trends, customer feedback, and strategies
- Developed and implemented detailed event plans to ensure successful execution of corporate events.
- Monitored event timelines and timelines of individual tasks to ensure on-time delivery
- Managed onsite registration, guest check-in, and other event logistics
- Resolved any issues or problems that may have arisen during events
- Created and managed budgets for a variety of events including conferences, meetings, and workshops.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
Cocktail Waitress
The Lytle Park Hotel, Autograph Collection
08.2022 - 09.2024
- Provided prompt and courteous service to guests while taking beverage orders and serving drinks
- Demonstrated strong knowledge of wine, beer, and spirit menu items
- Collaborated with other staff members to ensure guests had a positive dining experience
- Upheld the highest standards of cleanliness and safety at all times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
Bartender/Server
P.F. Chang's China Bistro
01.2018 - 10.2022
- Ability to work in a fast-paced environment and serve large groups
- Proficient in restocking supplies, cleaning, and organizing bars
- Skilled in taking and delivering orders accurately and quickly
- Ability to work in a team environment
- Knowledge of food safety and sanitation standards
- Outstanding multitasking skills.
Patient Transporter
Cincinnati Children's Hospital
01.2022 - 06.2022
- Was responsible for safely transporting patients to and from medical appointments and surgeries
- Provided support and comfort to patients during transport, as well as remained attentive to any medical needs
- Maintained accurate records of patient transports, including arrival and departure times
- Monitored patient conditions during transport, noting any changes and alerting medical staff
- Assisted with the loading and unloading of medical equipment for patient transport.
Server
Buffalo Wild Wings
08.2018 - 01.2019
- Efficiently worked in a fast-paced environment and met the standards of quick ticket times
- Exhibited excellent knowledge of the menu, bar stock, and specialty drinks
- Kept up to date on rotating drink and special menu items
- Handled and managed large parties/large groups
- Kept count of guests' drinks and time in the restaurant to ensure no one was overserved.
Server
The Heritage Club
05.2018 - 08.2018
- Served in an extremely intense upscale environment without error or mistake
- Was knowledgeable and had a clear understanding of frequently rotating menu and daily specials
- Greeted, addressed, and served members & guests in a formal last name manner
- Set up & broke down large parties, weddings, and special events
- Exhibited knowledge and awareness of guests' preferences including allergies, drinks, and special orders.
Education
Associate's degree - Radiology
University of Cincinnati-Blue Ash College
05.2022
High school diploma -
Milford High School
05.2014
Skills
- Organizational Time Efficiency
- Time Management Expertise
- Upselling
- Strong negotiation skills
- Collaborative Relationship Development
- Work Planning and Prioritization
- Service Excellence
- Strategic Planning
Certification
Medical Billing and Coding, 08/01/17, Present, Clear understanding of billing and coding aspects in a medical setting. Completed program with 100% correctness.
Timeline
Social Catering Sales Manager
Hard Rock Casino Cincinnati
10.2024 - Current
Sales and Outlet Coordinator
Hard Rock Casino Cincinnati
09.2022 - 10.2024
Cocktail Waitress
The Lytle Park Hotel, Autograph Collection
08.2022 - 09.2024
Patient Transporter
Cincinnati Children's Hospital
01.2022 - 06.2022
Server
Buffalo Wild Wings
08.2018 - 01.2019
Server
The Heritage Club
05.2018 - 08.2018
Bartender/Server
P.F. Chang's China Bistro
01.2018 - 10.2022
High school diploma -
Milford High School
Associate's degree - Radiology
University of Cincinnati-Blue Ash College
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