Lysandra Chavez
North Miami,FL
Summary
Engaged and customer-focused Social Catering Sales Manager with creative solutions and profitable success meeting clients' special event needs. Flexible and adaptable team player focused on proposing and selling catering services to diverse consumers. Dedicated to delivering memorable events resulting in profits, referrals and new business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Catering Sales Manager
Faena Hotel Miami Beach
Miami Beach, FL
06.2023 - Current
- Established relationships with clients by providing superior customer service.
- Collaborated with chefs to develop creative menus that met client needs and budget requirements.
- Coordinated logistics for all catered events including staffing, transportation of equipment, set up and breakdown of event space.
- Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
- Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or meeting room reservations.
- Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
- Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
Conference Services Manager
Faena Hotel and Residences
Miami Beach, FL
02.2022 - 06.2023
- Comply with Faena 5 Star standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
- Maintaining relationships with existing accounts, detailing rooming lists, billing set up and Banquet Event Orders preparations
- Knowledge in relevant policies including menus and pricing, food handling, cancellations, service charges, guarantees, payment, shipping and receiving, etc
- Ensure proper servicing of customers during the sales, detailing, on-site, billing and re-booking phases
- Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services
- Conduct walking site inspections throughout the property.
In-Room Dining Server
Faena Hotel and Residences
Miami Beach, FL
06.2016 - 02.2022
- Communicated with ordertakers, servers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth dining operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees on procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
In-Room Dining Server
SLS Brickell
Miami, FL
01.2016 - 01.2017
- Delivered exceptional, friendly and fast service
- Running food and amenities from IRD kitchen to all guest rooms in a timely manner
- Developed strong customer base of new and existing clients by maintaining customer satisfaction and quality standards
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
Food and Beverage Assistant
Mondrian South Beach
Miami Beach, FL
01.2014 - 01.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered questions regarding menu selections and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL2021
Skills
- Microsoft Office/Word/Excel
- CVENT
- Delphi
- Opera Hotel PMS- Oracle
- Conference and Convention Planning
- Social Tables
- All Seated
- Micros/POS System
Languages
Spanish
Native/ Bilingual
Certification
- Lean Six Sigma Certification
Timeline
Social Catering Sales Manager
Faena Hotel Miami Beach
06.2023 - Current
Conference Services Manager
Faena Hotel and Residences
02.2022 - 06.2023
In-Room Dining Server
Faena Hotel and Residences
06.2016 - 02.2022
In-Room Dining Server
SLS Brickell
01.2016 - 01.2017
Food and Beverage Assistant
Mondrian South Beach
01.2014 - 01.2016
Bachelor of Science - Hospitality Management
Florida International University
- Lean Six Sigma Certification
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