Justine Garrett
Cincinnati,OH
Summary
Energetic Sales Coordinator offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Adept at event coordination and customer service, I enhanced operational workflows and customer satisfaction at Hard Rock Casino Cincinnati. Leveraging skills in customer service and relationship building, I improved team productivity and executed successful corporate events, demonstrating a commitment to excellence and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales and Outlet Coordinator
Hard Rock Casino Cincinnati
09.2022 - Current
- Maintained customer databases and tracked sales performance
- Managed customer inquiries and provided product information to customers
- Monitored customer service activities to ensure customer needs were met
- Participated in sales meetings to discuss market trends, customer feedback, and strategies
- Developed and implemented detailed event plans to ensure successful execution of corporate events
- Coordinated with vendors and suppliers to ensure timely delivery of materials and services needed for events
- Monitored event timelines and timelines of individual tasks to ensure on-time delivery
- Managed onsite registration, guest check-in, and other event logistics
- Resolved any issues or problems that may have arisen during events
- Created and managed budgets for a variety of events including conferences, meetings, and workshops.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
Cocktail Waitress
The Lytle Park Hotel, Autograph Collection
08.2022 - Current
- Provided prompt and courteous service to guests while taking beverage orders and serving drinks
- Demonstrated strong knowledge of wine, beer, and spirit menu items
- Collaborated with other staff members to ensure guests had a positive dining experience
- Upheld the highest standards of cleanliness and safety at all times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
Bartender/Server
P.F. Chang's China Bistro
01.2018 - 10.2022
- Ability to work in a fast-paced environment and serve large groups
- Proficient in restocking supplies, cleaning, and organizing bars
- Skilled in taking and delivering orders accurately and quickly
- Ability to work in a team environment
- Knowledge of food safety and sanitation standards
- Outstanding multitasking skills.
Patient Transporter
Cincinnati Children's Hospital
01.2022 - 06.2022
- Was responsible for safely transporting patients to and from medical appointments and surgeries
- Provided support and comfort to patients during transport, as well as remained attentive to any medical needs
- Maintained accurate records of patient transports, including arrival and departure times
- Monitored patient conditions during transport, noting any changes and alerting medical staff
- Assisted with the loading and unloading of medical equipment for patient transport.
Server
Buffalo Wild Wings
08.2018 - 01.2019
- Efficiently worked in a fast-paced environment and met the standards of quick ticket times
- Exhibited excellent knowledge of the menu, bar stock, and specialty drinks
- Kept up to date on rotating drink and special menu items
- Handled and managed large parties/large groups
- Kept count of guests' drinks and time in the restaurant to ensure no one was overserved.
Server
The Heritage Club
05.2018 - 08.2018
- Served in an extremely intense upscale environment without error or mistake
- Was knowledgeable and had a clear understanding of frequently rotating menu and daily specials
- Greeted, addressed, and served members & guests in a formal last name manner
- Set up & broke down large parties, weddings, and special events
- Exhibited knowledge and awareness of guests' preferences including allergies, drinks, and special orders.
Server
Pomodoris Pizzeria and Trattoria
09.2013 - 05.2018
- Ensured each customer had an enjoyable dining experience
- Was knowledgeable of the menu and the ingredients put into each dish
- Prepared salads and desserts
- Delivered food and drinks to customers in a timely manner
- Was knowledgeable of rotating beer and wine menu selections.
Education
Associate's degree - Radiology
University of Cincinnati-Blue Ash College
05.2022
High school diploma -
Milford High School
05.2014
Skills
- Time Management
- Organizational Skills
- Upselling
- Microsoft Office
- Relationship Building
- Work Planning and Prioritization
- Customer Service
- Strategic Planning
- Event Coordination
- Professional Networking
- Recordkeeping
- Document Control
Certification
Medical Billing and Coding, 08/01/17, Present, Clear understanding of billing and coding aspects in a medical setting. Completed program with 100% correctness.
Timeline
Sales and Outlet Coordinator
Hard Rock Casino Cincinnati
09.2022 - Current
Cocktail Waitress
The Lytle Park Hotel, Autograph Collection
08.2022 - Current
Patient Transporter
Cincinnati Children's Hospital
01.2022 - 06.2022
Server
Buffalo Wild Wings
08.2018 - 01.2019
Server
The Heritage Club
05.2018 - 08.2018
Bartender/Server
P.F. Chang's China Bistro
01.2018 - 10.2022
Server
Pomodoris Pizzeria and Trattoria
09.2013 - 05.2018
High school diploma -
Milford High School
Medical Billing and Coding, 08/01/17, Present, Clear understanding of billing and coding aspects in a medical setting. Completed program with 100% correctness.
Associate's degree - Radiology
University of Cincinnati-Blue Ash College
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