Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Jacob Molina

Cedar Hill,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
years of professional experience
1
Certification

Work History

Best Buy

Sales Representative
11.2022 - Current

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed quality customer experiences and relationships.
  • Generated high amounts of new membership and cardholder accounts.

Trinity Church Of Cedar Hill

Production Worker
07.2019 - Current

Job overview

  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Troubleshot production issues and provided timely solutions.

Ross Dress For Less

Sales Associate
03.2021 - 10.2022

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Cedar Hill High School
Cedar Hill, TX

High School Diploma

University Overview

  • Awarded [Most Creative Student]
  • [3.5] GPA
  • Extracurricular Activities: [School Photographer/Videographer]
  • Completed AP course in [A/V Production]
  • Honoree of [Production Lead]

Skills

  • Educational Opportunities
  • Assessment Tools
  • Sunless Tanning
  • PCI (Payment Card Industry)
  • Membership Programs
  • Product and Service Knowledge
  • Promotional Planning
  • Negotiation Tactics

Accomplishments

  • Managed a average of 50 memberships per month.
  • Resolved product issue through consumer testing.

Certification

  • [PhotoShop], Adobe
  • [Premiere], Adobe


Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Best Buy
11.2022 - Current

Sales Associate

Ross Dress For Less
03.2021 - 10.2022

Production Worker

Trinity Church Of Cedar Hill
07.2019 - Current

Cedar Hill High School

High School Diploma

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Jacob Molina