Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Montalbano

Phoenix,AZ

Summary

Dynamic professional with 8+ years in fast-paced environments, excelling in customer service and process efficiency. Expertise in client interactions, problem-solving, and maintaining high standards. Proficient in Excel and label design software, with a proven ability to quickly learn new systems. Recently relocated to Phoenix, AZ, seeking an entry-level role to leverage strong work ethic and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Production & Service Associate

True Mirror
, NY
10.2024 - 05.2025
  • Delivered excellent customer experiences through precise assembly, packaging, and shipping of custom products, ensuring timely and accurate order fulfillment
  • Performed diverse tasks including woodworking, glass cutting, soldering, and painting, maintaining high quality standards in a fast-paced environment
  • Conducted janitorial duties to ensure a clean and safe workspace, contributing to a positive team and customer environment
  • Managed shipping and receiving processes, coordinating with clients to meet delivery expectations.

Freelance

Service Professional
Saugerties, NY
03.2024 - 10.2024
  • Provided top-tier customer service in delivery (DoorDash) and technical service roles (water filtration, plumbing), addressing client needs with professionalism and efficiency
  • Adapted to varied tasks, including gutter installation and glass cutting, demonstrating versatility and quick learning in high-pressure settings
  • Resolved technical issues (e.g., water heater repairs), showcasing problem-solving skills and attention to detail.

Quality Control & Operations Specialist

Elina Magnetics
Saugerties, NY
06.2019 - 03.2024
  • Enhanced team performance by training four colleagues on operational and quality standards, fostering a collaborative and efficient work environment
  • Conducted quality assurance checks to ensure products met strict specifications, maintaining consistency in high-volume production
  • Streamlined processes by mastering multiple systems, improving workflow efficiency and reducing downtime
  • Utilized computer systems for data entry and record-keeping, ensuring accurate documentation.

Warehouse Associate

Paperhouse Productions
Saugerties, NY
06.2017 - 03.2019
  • Managed inventory and shipping processes, using Excel and label design software to create accurate order documentation, ensuring seamless operations
  • Maintained organized and clean warehouse spaces, improving efficiency and supporting team productivity
  • Performed minor maintenance tasks (e.g., plumbing, electrical), minimizing disruptions in fast-paced settings.

Production Team Lead

Simulads
Saugerties, NY
03.2016 - 06.2017
  • Led packaging operations, programming equipment to produce custom cartons, optimizing efficiency and reducing waste
  • Collaborated with team members to meet tight deadlines, maintaining a positive and productive work environment
  • Edited system settings to improve output quality, demonstrating technical problem-solving skills.

Education

GED -

Saugerties High School
Saugerties, NY

Council Of Industry

Skills

  • Customer Service & Client Interaction
  • Team Collaboration & Training
  • Time Management & Multitasking
  • Quality Assurance & Attention to Detail
  • Computer Proficiency (Microsoft Excel, label design software)
  • Inventory Management & Shipping/Receiving
  • Hands-On Skills (assembly, woodworking, painting)
  • Problem-Solving & Adaptability

Timeline

Production & Service Associate

True Mirror
10.2024 - 05.2025

Freelance

Service Professional
03.2024 - 10.2024

Quality Control & Operations Specialist

Elina Magnetics
06.2019 - 03.2024

Warehouse Associate

Paperhouse Productions
06.2017 - 03.2019

Production Team Lead

Simulads
03.2016 - 06.2017

GED -

Saugerties High School

Council Of Industry

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