Jacob Moore
Aylett,United States
Summary
Dedicated and knowledgeable professional with extensive experience in delivering exceptional customer service. Demonstrated expertise in swiftly assessing customer needs and quickly addressing problems. Proficient in resolving complex customer issues, managing relationships, and conveying detailed product knowledge. Committed to driving improvements in customer service efficiency and fostering lasting relationships with guests.
Overview
3
3
years of professional experience
Work History
Department Supervisor
Kaman's Art Shoppes
02.2024 - Current
- I currently work seasonally at Kaman's Art Shoppes, located inside Kings Dominion, as a department supervisor. Kaman's Art Shoppes has multiple departments throughout the park, I am in charge of overseeing operations at the antique photo department. As department supervisor I have many responsibilities, including, maintaining a clean, adequately stocked, and organized department, streamlining daily operations, introducing new procedures, and working with management to ensure the success of all of our employees.
Customer Service Leader/Cashier
Foodlion
01.2023 - 02.2024
- When I started working for Foodlion I was hired as a Cashier, as a cashier I was responsible for welcoming guests into the store, giving customers a quick and happy shopping experience, and working with large sums of cash and transactions. I worked tirelessly to make sure everything was done quickly and efficiently, and soon I was promoted to a Customer Service Leader. While working as a Customer Service Leader I was responsible for working the customer service desk; which involved, helping problem solve customer issues and concerns, helping customers with returns, and making sure guests are well taken care of.
Education
High School Diploma -
Hanover High School
Mechanicsville, Virginia12.2025
Associate Degree - Secondary Science Education
J. Sargeant Reynolds Community College
Richmond, Virginia, VA05-2027
Skills
- Designing collaborative team building exercises
- Stock management
- Team management
- Workflow optimization
- Scheduling
- Sales expertise
Timeline
Department Supervisor
Kaman's Art Shoppes
02.2024 - Current
Customer Service Leader/Cashier
Foodlion
01.2023 - 02.2024
High School Diploma -
Hanover High School
Associate Degree - Secondary Science Education
J. Sargeant Reynolds Community College